Colorado Works Case Manager

Compensation Range

$26.56 - $34.53

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Job Description Summary

The Colorado Works Case Manager I will learn to provide case management by directing and coordinating services that prepare Colorado Works participants for employment or services for long-term stability. Works closely with the community to include employers, partner agencies and educational institutions to develop resources that can assist participants in obtaining and maintaining self-sufficiency.

Primary office location is in Ft Lupton. This position also requires regular travel to Greeley, and occasional travel to Del Camino. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. This position is required to be in-person with a possibility for limited telework.

This position is typically filled at the Case Manager I level as a developmental role; however, candidates who already possess the required knowledge, training, and experience may be considered for appointment at the Case Manager II level.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Weld County Department of Human Services’ greatest asset is our staff.

Ideal candidate traits:
1. Empathy and Compassion
2. Adopt a Client-Centered Approach
3. Strong Critical Thinking and Problem-Solving Abilities
4. Time management skills with the ability to stay focused with the task at hand
5. Strong communication skills in order to clearly communicate important information regularly.

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Job Description

Program Support - 65%

• Learn database systems such as Connecting Colorado and Colorado Benefits Management System (CBMS).
• Work closely with supervisor and peers to build foundational knowledge.
• Meet and interview Colorado Works participants to identify appropriate services and resources.
• Coach participants on achieving short and long-term goals.
• Learn how to develop an individualized plan that reflects the participant’s interests, aptitudes, and goals alongside the participant.
• Place participants in appropriate job readiness activities.
• Monitor the progress and attendance in assigned activities to ensure participant is meeting program guidelines and objectives.
• Conduct re-engagement meetings when there is non-compliance with the individualized plan.
• Meet and evaluate participant needs on an ongoing basis and as new information is obtained.
• Meet individual program requirements and goals such as engagement in core activities, timeliness, enrollments into work-based learning activities, and employment outcomes that contribute to meeting participation rates.
• Regularly assess whether the current individual plan is helping the participant reach the desired immediate, intermediate, and long-term outcomes.

Collaboration - 20%

• Work with public and private employers and the Business Services Unit to develop work-based learning opportunities based on identified needs of the participant.
• Collaborate with the Assessment and Learning Center staff to understand the participant’s assessment results and develop learning plans to enhance their education and work-related skills.
• Maintain a professional relationship with other units, divisions within DHS, County departments, schools, employers, service providers and community-based organizations.
• Review requests for supportive services and authorize, or obtain, approval according to specific program guidelines and program regulations.
• Maintain knowledge of community resources to ensure responsible and effective use of program funding.
• When appropriate, involve community partners in service planning and meetings.
• Share all pertinent information with partners within the bounds of confidentiality.
• Follow up with community partners on agreed upon activities in a timely manner.

Administrative - 15%

• Learn how to accurately establish and maintain participant’s files in accordance with Department policy and appropriate regulations, including all required documentation, employment plans, attendance and progress records and supportive service documentation.
• Learn how to track and monitor participants activities by reviewing and entering accurate and timely information into the appropriate data management system.

 

Required for All Jobs

• Performs other duties as assigned.
• Complies with all policies and standards.

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Required Qualifications

Required Education

• High School Diploma/GED

 

Experience Qualifications

• One (1) year business or clerical experience in an office environment.
• Associate's Degree or equivalent combination of education and experience may be considered in lieu of degree.

 

Preferred Experience

• Previous experience working in a Human Services environment.
• Previous case management experience.
• Previous experience working with Colorado Benefits Management System (CBMS).

 

Skills and Abilities

• Preferred ability to read and write Spanish in a proficient manner. Ability to interpret and translate between English and Spanish using professional language.
• Candidate must demonstrate proficiency with computer technology.
• Candidate must possess the ability to enter data into several different computer programs.
• Candidate must possess the ability to learn and apply new computer skills on a regular basis.
• Candidate must possess knowledge of computer programs such as Microsoft Windows, Word, Excel, PowerPoint, OneNote, Teams, and Outlook.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate in one-on-one and small group situations to participants and other employees of the organization.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to work independently and handle high-stress situations, prioritizing competing tasks or responsibilities in a fast-paced, high volume, and ever-changing work environment.
• Candidate must possess the ability to adhere to strict confidentiality guidelines and appropriate release of information.
• Must possess ability to keyboard at 35 words per minute.

 

Licenses and Certifications

• Candidate must pass criminal background check prior to employment start date. (Required)

• Candidate must pass Department of Human Services background checks prior to employment start date. (Required)
• Driving is essential in this position.
• Candidate must have a valid Driver’s License and Liability Insurance. Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position. (Required Upon Hire)
• Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring and random drug screens throughout employment. (Required)
• This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy. (Required)

This position is non- exempt compensation to determine FLSA status from the minimum wage and overtime requirements of the Fair Labor Standards Act.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

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Use the link below to get a closer look at the generous benefits offered:

https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

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Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals in need of reasonable accommodations to contact our Human Resources Department at [email protected] or (970) 400-4234.