- Salary
- $100k – $115k/yr
- Location
- King of Prussia, PA
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Field Service Operations
- Seniority
- Manager
- Source
- Lever
Description
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Position Summary
The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed — moving Quench from a reactive swap posture to a planned, data-driven refresh model.
Key Responsibilities
1. Product Lifecycle Strategy & Planning
- Define long-range product refresh strategy and cohort-level targets
- Establish prioritization frameworks (age, churn risk, service cost)
- Translate strategy into annual deployment and Capex plans
- Align lifecycle strategy with financial planning cycles
2. Capex Strategy, Modeling & ROI Governance
- Build and maintain ROI models linking swaps to churn avoidance and cost savings
- Partner with Finance to support capital planning and allocation decisions
- Quantify trade-offs and inform executive decision-making
- Track realized vs. expected return on asset refresh investments
3. Lifecycle Analytics (Churn & Service Cost)
- Quantify relationships between asset age, churn propensity, and service cost
- Develop segmentation models to identify at-risk accounts
- Establish data-driven thresholds where replacement outperforms repair
- Partner with CX and Customer Care to inform retention strategies
4. Proactive Swap Program Design & Execution
- Design and scale proactive asset refresh programs beyond organic swap rates
- Define targeting logic, eligibility criteria, and operational workflows
- Partner with Care, Field Service and Scheduling to execute programs
- Develop customer communication strategies with Marketing
5. Cross-Functional Leadership & Performance Management
- Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain
- Establish KPI framework and performance reporting cadence
- Build dashboards and executive reporting for SLT visibility
- Monitor performance vs. plan and drive corrective actions
Requirements
Must Have
- 5–8+ years in program management, strategy, or financial analytics
- Strong experience building business cases and ROI models tied to P&L outcomes
- Ability to lead cross-functional initiatives without direct authority
- Strong analytical and data interpretation skills
- Executive-level communication and structured problem-solving
Must Be
- Highly analytical with strong business judgment
- Structured thinker who can build frameworks from ambiguity
- Influential collaborator across Finance, Operations, and Commercial teams
- Outcome-focused with accountability for measurable results
- Comfortable operating in a fast-paced, evolving environment
Preferred Experience
- Asset-heavy, rental, or subscription business model experience
- Experience with lifecycle, fleet management, or service operations
- Exposure to churn modeling and retention strategies
- Familiarity with Capex planning and asset ROI evaluation
- Experience with BI tools (Power BI, Tableau) and advanced Excel modeling
Skills
ExcelTableauPower BIProgram Management
Benefits
Medical, Dental, Vision which start day one401(k) match of 50% up to 6%Life insurance DisabilityUnlimited Paid Time AwayParental leaveAdditional voluntary benefitsCareer progression opportunitiesCoaching and professional development
