Service Delivery Analyst

Keyera Career Opportunity

Why Keyera?

It’s our purpose-driven culture, benefits, and people. From flexible, customizable benefits and an employer-funded pension plan to our Keyera Connects social investment program and paid employee volunteer days, we’re focused on empowering our people and communities.

When you work with us, you'll enjoy:

Flexible Benefits to meet your individual and family needs, including

• $3,500 plus 4.5% of base salary each year to customize your benefits and investments

• Saving plan options, including an Employee Share Purchase Plan, RRSP, and TFSA

• Defined Contribution Pension Plan funded by Keyera up to 10% of base salary

• Wellness Personal Spending Account of $750 per year to cover wellness expenses

Paid vacation and eight flex days each year

• Two paid volunteer days each year to support the causes that are most important to you

• Employee Family Assistance Program with a variety of support resources from professional counselling to financial planning support and more.

Role/Location Specific

• Keyera’s Northern Allowance is a tiered incentive program based on years of service, currently offered to employees working at the following locations: Grande Prairie Office, Wapiti, Simonette, Gold Creek, South Cheecham, and Fox Creek Terminal. This information reflects the current state of the program and may be subject to change over time.

Please note that compensation and benefits may be different based on the work location, position, and a candidate's experience and qualifications.

Job Type:

Permanent

THE POSITION

Keyera is currently seeking a Service Delivery Analyst (IT Support) to join the Information Technology team. This role is responsible for delivering reliable, customer-focused technical support across the organization while ensuring a secure, consistent, and positive employee technology experience. The successful candidate will provide support for end-user devices, collaboration technologies, and enterprise applications, while contributing to continuous improvement initiatives and technology projects.

RESPONSIBILITIES

• Provide technical support for desktop computers, laptops, mobile devices, printers, peripherals, and conference room technologies, including troubleshooting hardware and software issues.

• Install, configure, maintain, and support operating systems, applications, endpoint devices, and security updates.

• Manage user accounts, permissions, and access requests across various enterprise systems.

• Respond to and resolve technical incidents and service requests in a timely manner while minimizing disruption to business operations.

• Document troubleshooting procedures, resolutions, and support processes; develop and maintain knowledge base articles for common issues and support scenarios.

• Participate in IT initiatives including system upgrades, hardware refreshes, software deployments, and technology migrations.

• Support endpoint security and compliance by adhering to company policies, cybersecurity standards, and industry best practices.

• Collaborate with internal stakeholders and third-party vendors to resolve technical issues and improve service delivery.

• Identify opportunities to automate repetitive tasks, streamline support processes, and enhance the digital workplace experience.

• Balance day-to-day operational support with continuous improvement initiatives in a fast-paced environment.

• Deliver exceptional customer service through effective communication, professionalism, and a proactive approach to problem solving.

QUALIFICATIONS

The successful candidate will be a customer-focused technology professional with the following qualifications:

• Diploma or degree in Information Technology, Computer Science, or a related discipline.

• Minimum 5 years of experience in desktop support, end-user computing, or a related technical support role.

• Experience supporting iOS and Android mobile devices, including Microsoft Intune and other endpoint management platforms.

• Strong knowledge of Microsoft 365 technologies, including Microsoft Copilot, Microsoft Entra ID, and Active Directory.

• Experience with endpoint security solutions and cybersecurity best practices.

• Proven ability to diagnose and resolve hardware, software, and access-related issues across a variety of endpoint technologies.

• Strong communication, interpersonal, and customer service skills.

• Demonstrated ability to prioritize and manage multiple tasks in a dynamic operational environment.

• Ability to work effectively both independently and within a collaborative team environment.

• Strong analytical, troubleshooting, and problem-solving skills with a high level of attention to detail.

• ITIL certification is considered an asset.

• Relevant industry certifications such as CompTIA A+, Microsoft Certified, or equivalent certifications are considered an asset.

Posting Expiry Date:

Aug 11, 2026

At Keyera, we embrace collaboration, inclusion, and a workplace that is as diverse as the communities we serve. Our values foster an environment for every person to bring their whole self to work.

We offer a well-rounded total compensation package and a comprehensive benefits program designed with the well-being and empowerment of our employees and their families in mind.

If you are interested in an opportunity to join a winning, purpose-driven culture then you’ll enjoy a career with us.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.