HRIS Training Analyst (Workday & ServiceNow)

Location: BGC, Taguig (Hybrid)
Work Setup: Hybrid (2 Days WFH, 3 days RTO)
Shift: Mid Shift (4:00 PM – 1:00 AM)

About the Role

We are looking for an experienced HRIS Training Analyst to support the design, development, and delivery of training programs for global HR systems, with a strong focus on ServiceNow. This role partners with global HR stakeholders to ensure employees receive engaging, high-quality learning experiences that support HR technology adoption and business transformation initiatives.

The ideal candidate has hands-on experience creating learning solutions from scratch, facilitating instructor-led and virtual training sessions, and supporting HR system implementations or enhancements.

Key Responsibilities

• Design, develop, and deliver engaging training programs for HR systems, particularly  ServiceNow.
• Conduct Training Needs Analysis (TNA) to identify learning gaps and recommend appropriate learning solutions.
• Create learning materials from scratch, including:
  • Instructor-led training materials
  • Virtual training content
  • E-learning modules
  • Digital learning resources
  • Job aids, user guides, and reference materials
• Facilitate classroom, virtual, and hybrid training sessions for global audiences.
• Partner with global HR stakeholders to understand business requirements and translate them into effective learning programs.
• Support HR technology transformation and system implementation initiatives.
• Measure training effectiveness and recommend continuous improvements.
• Coordinate end-to-end training logistics, including scheduling sessions, sending invitations, managing meeting rooms, and ensuring all training requirements are prepared.
• Participate in global learning and development initiatives and contribute to the continuous improvement of learning programs.
• Maintain training documentation and learning records.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business, Education, or a related field.
• 3–5 years of experience in training, learning & development, HRIS training, or instructional design. Candidates with at least 2 years of highly relevant experience in workday may also be considered.
• Experience conducting Training Needs Analysis (TNA).
• Proven experience designing training materials and e-learning content from scratch.
• Strong instructional design and curriculum development skills.
• Experience facilitating classroom, virtual, and hybrid training sessions.
• Strong stakeholder management and communication skills with experience supporting global or regional teams.
• Excellent presentation, facilitation, and interpersonal skills.
• Highly organized with strong project coordination and multitasking abilities.
• Comfortable working in a fast-paced, global environment.

Why Join Us?

• Be part of a global HR transformation initiative.
• Collaborate with international HR and business stakeholders.
• Design impactful learning experiences using leading HR technologies.
• Work in a collaborative hybrid environment with opportunities for professional growth.