- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Vincere
Description
Are you passionate about technology and enjoy helping businesses get the most out of digital solutions? Do you speak Dutch and want to build an international career in one of Europe's most vibrant cities? Then this opportunity in Lisbon is for you!
Join our client's team as a Dutch-speaking Technical Customer Success Specialist and support business customers by delivering technical guidance, building lasting relationships, and helping them succeed with innovative technology solutions. Enjoy a fully supported relocation package, paid training, and an international work environment while experiencing life in Portugal.
About the company
Our client is a global leader in customer experience management and digital business services, partnering with some of the world's most innovative technology companies. Their multilingual teams provide technical support, customer success, and digital solutions to millions of users across the globe in a collaborative and fast-paced environment.
What will you do?
- Support business customers with technical questions and product-related inquiries.
- Help customers successfully adopt and use cloud-based and digital productivity solutions.
- Troubleshoot technical issues and collaborate with internal teams to find effective solutions.
- Guide customers through product features, configurations, and best practices.
- Build trusted relationships by understanding customer needs and delivering an outstanding support experience.
- Manage customer cases from initial contact through resolution while ensuring timely follow-up.
- Accurately document customer interactions and maintain detailed case records.
- Identify opportunities to improve the customer experience and promote relevant products or services where appropriate.
Candidate profile
- Native-level Dutch with fluent English (C1).
- Willingness to relocate to Lisbon, Portugal.
- EU citizenship or a valid Portuguese work permit.
- Strong interest in technology, cloud solutions, and digital innovation.
- Excellent communication and problem-solving skills.
- Customer-focused mindset with a proactive attitude.
- Previous experience in customer support, technical support, IT, SaaS, or customer success is an advantage but not required.
Employer offers
- Excellent relocation support, including flight ticket, permanent accommodation, and local assistance.
- Additional compensation for night shifts, overtime, Portuguese public holidays, and Sundays.
- Fully paid onboarding and continuous professional development.
- Private and public health insurance.
- In-house doctor.
- On-site canteen.
- Dedicated employee relations team to help you settle into life in Portugal.
- Fun team activities, social events, and an international workplace.
- Exclusive employee discounts and benefits.