- Salary
- $18 – $20
- Location
- United States · Denver · San Diego
- Department
- Customer Service
- Experience
- 1+ years
- Education
- Bachelor
Description
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Success Advisor focused on Voice, you thrive in understanding our service professionals' (our Pros') communication challenges and how every missed call can mean a missed opportunity. Your focus is on increasing Voice adoption and helping Pros understand how routing their business line through Housecall Pro enables them to stay connected with customers, never miss important calls, and deliver a seamless customer experience while running their business. You are consultative, empathetic, and confident in helping Pros see how a reliable business phone solution can improve customer responsiveness, professionalism, and operational efficiency.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
- Handle a full sales cycle from booking to close, and engagement
- Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
- Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
- Understand and adapt to our ongoing product and technology developments
- Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
- Maintain daily activity metrics blended between calls and attended demos
Qualifications:
- 1+ years experience in a similar customer facing, sales, or retention role
- Bachelor's degree equivalent experience preferred
- Proven success working with cross-functional teams, and building strong relationships internally and externally
- CRM experience strongly preferred
What will help you succeed:
- Excellent written/verbal communication skills
- Strong problem solving skills
- Motivation, drive, and a self-starting attitude
- Ability to understand customer needs and meet those needs with a successful product saleGoal and results-driven
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information:
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Privacy Notice for California Job Candidates - Housecall Pro
Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.
