- Location
- Guatemala
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- Associate
- Source
- Workday
Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The IT Specialist (IT Desktop Support) will provide basic technical support for work-at-home (W@H) and on-site agents, as well as support staff across multiple lines of business. The IT Specialist will work closely with the Everise Information Technology team to deliver various levels of IT support. This role also involves collaborating with and supporting the Everise Corporate Technology team and their customers.
Key Responsibilities
• Provide technical support for W@H and on-site agents and support staff
• Administer Windows-based applications using basic IT principles and concepts
• Manage and support Exchange (including Office 365 applications), remote access technologies, and Microsoft Active Directory (user account creation, permissions, file and print shares)
• Perform desktop management, including system patching and imaging
• Support Microsoft networking environments (DNS, WINS, DHCP)
• Assist with Cisco-based routing and switching
• Provide 24x7 on-call production support as required
• Handle IT equipment logistics for W@H and on-site employees
Qualifications:
• English proficiency (B2 level or at least 65% in speaking and writing)
• Associate degree in a computer-related field (e.g., Computer Science) preferred, or equivalent experience
• 1–2 years of IT experience, preferably in desktop support and end-user management
Skills & Competencies
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proactive and solution-oriented mindset
• Strong communication and interpersonal skills (written and verbal)
• Ability to work under pressure and meet deadlines
• Proficiency in MS Office, including advanced Excel
• Basic programming knowledge or technical training is a plus
Other Requirements
• Willingness to work flexible schedules, including holidays and weekends
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
