SURVEILLANCE AGENT

Description

Summary:

To provide for a safe, secure and enjoyable gaming experience for our guests and team members through cctv and to maintain a proactive risk management leadership style utilizing a highly trained team that will protect the owners from all forms of internal and external threats.

Essential Duties and Responsibilities include:

• Knowledge and Game protection of all casino table games, including Blackjack, Craps, Pai Gow, 3-card and 4-card poker, Mini bac and card counting. Must pass all tests with 85% accuracy.
• Observe all casino games (including slots, bingo) for adherence to departmental policies and procedures
• Monitor all cash operations to include cashiers, main bank, jackpot room and chip room.
• Safeguard all confidential information and ensure that the Surveillance Department and casino activities are not discussed with any one outside the department
• Develop and maintain high proficiency knowledge of NIGC MICS and CBCI TICS.
• Reports all suspicious or attempts of cheating or theft by guest or employees immediately to the Assistant Manager/Supervisor
• Develop and maintain a thorough knowledge of any proficiency in the operation of video monitor console equipment, video retention, camera locations etc.
• Must be able to multi task
• Prepare reports in a complete, factual and legible manner
• This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
• Ability to obtain a gaming license
•  Inspect surveillance-recording equipment to ensure proper mode and function.
• Review shift activity log to become familiar with on-going observations.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:                      

This position does not have supervisory authority.

Requirements

Job Requirements:

Must be a high school graduate or GED. Must be 21 years old. Six months in the gaming industry, security, investigative work or video surveillance systems. Must be pc literate with good written and verbal skills. Ability to understand implications of tribal, federal and state rules and regulations.

Good visual accuracy and hearing.

Shift rotations and weekends required.

Physical Demands:

The employee must occasionally lift and/or move up to 50 pounds. 

Work Environment:

Ability to sit for extended lengths of time. Environmental conditions include inside the building, primarily in confined space with reduced lighting. Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.