Restaurant Front of House Manager (Ojo Caliente)

Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. 

What sets us apart? 

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. 

The Restaurant Front of House Manager is responsible for overseeing the daily operations of the restaurant to ensure exceptional service, team development, and guest satisfaction. This includes supervising front-of-house staff, managing labor and costs, supporting back-of-house coordination, and upholding the highest standards of cleanliness, hospitality, and efficiency. The ideal candidate is a hands-on leader who fosters a positive, team-oriented culture aligned with Ojo Spa Resorts’ mission and values.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

1. Oversees the daily restaurant floor operations, ensuring seamless and gracious guest service at all times.

2. Manages, schedules, trains, and leads front-of-house (FOH) staff including servers, bussers, hosts, and bartenders.

3. Onboards, schedules, oversees training, and provides ongoing coaching of all Front of House staff. Regularly communicates with staff to offer feedback on performance and provide pathways for improvement and growth.

4. Conducts pre-shift meetings, communicates daily objectives, specials, and expectations to staff.

5. Responds to guest feedback, concerns, or complaints professionally and promptly.

6. Ensures consistent and high-quality service standards through observation, training, and active floor presence.

7. Inspects the entire restaurant at opening and closing. Any repairs and safety issues will be submitted through our workorder system. 

8. Monitors dining room cleanliness, table settings, and overall appearance to ensure alignment with brand standards.

9. Maintains labor controls and assists in managing costs while ensuring proper staffing for service periods.

10. Partners with the kitchen team to ensure food quality, timing, and coordination between front and back-of-house.

11. Participates in inventory control, ordering of restaurant supplies, and vendor relationships as needed.

12. Collaborates with the Food & Beverage Manager and HR on recruitment, onboarding, and performance management.

13. Leads by example in professionalism, punctuality, and adherence to safety and sanitation protocols. Model the behavior, techniques, and methods to achieve a great guest experience alongside all staff.

14. Ensures compliance with all food safety, alcohol service, and health department regulations.

15. Actively utilizes POS computer systems and trains staff in usage and responding to technology problems.

16. Participate in resort meetings, i.e. service improvement processes, emergency planning monthly financial performance, daily standup, action item meetings, etc.

17. Communicates with the F&B Manager and the Assistant F&B Manager regarding any guest requests or problems. Determines, recommends, and implements the appropriate guest recovery response.

18. Supports a positive workplace culture that fosters employee engagement, accountability, and excellence.

19. Is CPR/AED/First Aid certified. Understands first aid/emergency procedures and can direct guests accordingly.

20. Make immediate decisions and communicate with guest services staff in emergencies; be knowledgeable of and able to implement all fire-life-safety procedures. Supports F&B Manager in conducting drills regularly.

Requirements

1. Minimum 3–5 years of restaurant management experience, preferably in a resort, hotel, or upscale dining environment.

2. Proven leadership skills with the ability to motivate, train, and develop a successful FOH team.

3. Strong knowledge of restaurant service standards, guest relations, and team supervision.

4. Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

5. Proficient in restaurant POS systems, scheduling platforms, and basic financial reporting.

6. Strong organizational, interpersonal, and communication skills.

7. Bilingual (English/Spanish) highly desirable.

8. Must possess a valid New Mexico Food Handler’s Permit and Alcohol Server’s License prior to hire and maintain both in active status throughout employment.

9. High school diploma or equivalent required; a degree in Hospitality or Business is a plus.

10. Comfortable working outdoors and navigating various terrain in all weather conditions.

11. Ability to work a flexible schedule including days, nights, weekends, and holidays.

12. Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 50 pounds. 

13. This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Ojo Spa Resorts Discounts and Perks: 

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP) 
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches 
• Above and Beyond Awards - Ojo Bucks for eligible employees 
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM. 
• Abiquiu, NM, is located only 31 miles away from our resort. 
• Pojoaque, NM, is conveniently located only 34 miles away. 
• Taos, NM, is a short 40-mile drive from Ojo Caliente. 
• Los Alamos, NM, is just 42 miles away. 
• Santa Fe is 50 miles away. 

Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!

To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com

INDOSRHP