Fulfillment Lead

Description

Gordini USA Inc. is a manufacturer and distributor of gloves, mittens, socks, goggles, and base layer for both our brand and private label. We are also Carhartt's licensee for gloves, base layer, boxer briefs, socks, sun protection, knee protection, and eye protection. We are a growing company looking for a compliance manager to join our team.

The Fulfillment Lead is responsible for overseeing daily fulfillment operations to ensure accurate, efficient, and timely order processing. This role leads front-line fulfillment staff, coordinates workflow, maintains quality standards, and supports continuous improvement across picking, packing, shipping, and inventory processes.

This is a hands-on leadership role ideal for someone who enjoys building strong teams, improving processes, and delivering excellent customer experience.

Key Responsibilities

• Lead and support daily fulfillment operations, including picking, packing, shipping, and returns
• Supervise, train, and motivate fulfillment associates to meet productivity and quality goals
• Monitor order flow and prioritize work to meet shipping deadlines and service-level agreements
• Ensure accuracy of orders, inventory handling, and documentation
• Identify workflow issues and implement process improvements to increase efficiency
• Maintain a safe, clean, and organized work environment
• Track performance metrics (accuracy, output, turnaround time) and report results to management
• Assist with inventory counts, stock discrepancies, and system updates
• Collaborate with customer service, purchasing, and logistics teams
• Step in operationally as needed during peak periods

Skills & Competencies

• Leadership and team development
• Process improvement mindset
• Strong attention to detail
• Problem-solving and decision-making
• Clear communication
• Accountability and reliability
• Ability to lift and move packages up to [X] lbs and stand for extended periods 

What Success Looks Like in This Role

• Orders are fulfilled accurately and on time
• Team productivity and morale are high
• Fulfillment processes continuously improve
• Errors, delays, and safety incidents decrease
• Customers receive a consistently excellent experience  

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401k plan with company match
• Career growth opportunities
• Training and leadership development

Requirements

 Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of fulfillment, warehouse, or operations experience
• 1+ year in a lead or supervisory role preferred
• Strong organizational and time-management skills
• Ability to lead by example in a fast-paced environment
• Basic computer skills (WMS, ERP, or shipping software experience a plus)
• Experience with inventory control and order accuracy processes