Front Services | Front Services Supervisor

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Coordinate; administer all drives, bell/door, and arrival and departure services; and supervise the day-to-day activities of the front service operations to ensure quality standards, services, and guest satisfaction.

  Examples of Duties, includes but is not limited to the following:  

Organize and plan daily arrival and departure strategies.

Report accidents, injuries, and unsafe work conditions to manager.

Comply and enforce quality assurance, expectations, and standards.

Maintain and oversee the safe and efficient flow and cleanliness of all three (3) drives.

Provide up to date information to Bell staff regarding all hotel activities.

Monitor luggage delivery times, concerns, challenges.

Resolve guest concerns and implement resolutions.

Schedule labor force and assign work for efficient use of equipment and personnel.

Ensure compliance by all front service personnel with Company and departmental rules, policies, and procedures.

Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.

Perform other related duties as assigned.

Qualifications

• Effective supervisory and communication skills. 
• Well organized and demonstrated strong problem solving skills.
• Ability to develop strong professional relationships with vendors, guests and employees 
• Ability to communicate effectively and establish and maintain effective working relationships with staff. 
• Previous front service operations experience preferred.
• Experience in a unionized environment highly desireable.
• High school education or equivalent.