- Location
- Fort Mitchell, KY, US
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.
Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.
Responsibilities/Qualifications
Drees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.
Key Responsibilities:
- Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
- Create, track, and manage incidents and service requests within the IT ticketing system
- Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
- Diagnose and resolve system failures, malware issues, and other technical problems
- Provide basic troubleshooting support to internal business partners
- Assist with setup, configuration, and maintenance of company equipment including:
- Computers and laptops
- Printers and peripherals
- Routers and networking devices
- Kiosks and digital signage
- Troubleshoot network connectivity issues for endpoints and remote users
- Escalate complex issues to appropriate IT team members when needed
- Maintain and update documentation for systems and applications
- Stay current on emerging technologies and tools through training
- Support IT projects and initiatives as assigned
Knowledge and Skills:
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Basic understanding of:
- Windows operating systems
- Networking concepts
- Hardware and peripheral support
- Experience with IT ticketing systems is a plus
- A team-oriented mindset with a willingness to learn
Premier Benefits to Support YOU:
We offer a comprehensive benefits package, including:
- Medical, dental and vision
- Life, AD&D, and critical illness insurance
- Wellness rewards
- 401(k) savings plan
- Profit Sharing
- Paid time off increasing with tenure
- Tuition reimbursement
- Long and short disability and Parental leave
- Employee discount program on the purchase of a Drees Home
- Employee Assistance Program and much more!
Join a special team that works together to make Drees a successful company and a rewarding place to work.
Summary
Equal Opportunity Employer / Drug-Free Work Place
To learn more about Drees Homes, please visit our website – www.dreeshomes.com.
