Field Service Technician

Primary Responsibility:

The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams.

 

Duties and Responsibilities:

• Daily communications, both verbal and written, with customers, sales, engineering and manufacturing
• Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates
• Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment
• Complete onsite repair, replacement and upgrade of existing equipment 
• Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment
• Maintain tools and equipment required to provide hands on work at customer location
• Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit
• Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
• Perform onsite application reviews making application and product recommendation
• Assist Sales and customer in ROI calulations for upgrades and new sales opportunities
• Complete detailed written reports for all services provided onsite and remotely
• Provide detailed sales recommendations for new, upgrade and replacement parts
• Enter quotes and orders related to field service and support
• Manage scheduling of all onsite and remote service
• Work collabrotively with manufacturing and engineering to ensure service schedule coverage
• Manage waste responsibly (utilize proper containers, participate in the recycling programs)
• Promote energy conservation
• Maintain safety compliance for all International, Federal, State and Site specific service requirements
• Actively support and maintain business objectives and initiatives
• Other duties as assigned to meet departmental and company objectives.

 

Minimum Qualifications

Knowledge/Skills/Abilities:

• Excellent written and verbal communication skills
• Strong problem solving skills and efficient management of time and resources
• Excellent computer skills, Microsoft Office, Epicor, SalesForce, & all travel platforms
• Ability to read blueprints and drawings understanding tolerancing and specifications
• Good understanding of machining/shop mathematics
• Ability to use precision measurement tools, micometer, calipers, digital protractors, scales, etc
• Travel globally
• Self-managed and capable of completing tasks in a timely manner

 

Education/Experience:

• Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience 
• 5+ years experience in industrial, mechanical, electromechancial, converting or paper making required

 

Physical requirements:

• Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation
• Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product.
• Sit/stand/walk 8-16 hours a day (NOTE: at times onsite work requires up to 16hrs a day, this is not a sustained requirement, but can be required in specific situations)
• Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye to hand coordination.
• Good corrected vision, depth perception, color vision, and field of vision.  Prescription safety glasses may be required.
• Must be willing to travel at least 80% of the time

 

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