Senior Manager, Customer Platform Solution

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

• Strategic Leadership: Work with a team of business analysts and product managers, fostering a culture of collaboration and excellence. Drive the strategic execution of customer platform solutions across multiple projects.
• Requirements Gathering: Collaborate with stakeholders (business units, users, etc.) to understand their needs and translate them into detailed project requirements. Ensure clear documentation and effective communication of specifications.
• Design Thinking: Apply and promote the principles of Design Thinking within the team. Encourage empathy, ideation, prototyping, and testing to creatively solve complex problems and enhance user experiences.
• Data-Driven Approach: Lead the team in making data-informed decisions. Collect, interpret, and use relevant data to inform project planning, prioritize features, and optimize processes. Analyze user behavior data to improve digital solutions.
• Agile Methodologies: Oversee the management of projects using Agile practices such as Scrum or Kanban. Ensure the team effectively breaks down work into user stories, plans sprints, holds daily stand-ups, and adapts to changing requirements.
• Digital Solutions: Supervise projects related to online platforms (websites, mobile apps), ensuring solutions align with user needs, enhance usability, and deliver value. Focus on responsive design, accessibility, and seamless integration.
• User Acceptance Testing (UAT): Oversee the creation of comprehensive UAT test plans. Ensure the team tests systems from an end-user perspective to verify functionality, identify defects, and ensure alignment with requirements before deployment.
• Project Management: Track project resources, timelines and progress using JIRA and Confluence. Manage risks and regularly communicate progress to stakeholders.
• Cross-Functional Collaboration: Work closely with other teams (operations, legal, compliance, product, marketing) to align project goals, resolve dependencies, and ensure successful project outcomes. Facilitate effective communication and negotiation.

Job Requirements:

• Experience: University graduate, preferably in business or technology discipline. 10+ years of relevant experience in the financial sector, preferably in life insurance. Proven track record as a Senior Business Analyst or Project Manager in digital projects. Demonstrated success in delivering complex initiatives within specified timelines.
• Design Thinking Skills: Advanced ability to apply Design Thinking principles for creative problem-solving. Lead the team in using empathy, ideation, prototyping, and testing to drive innovative solutions.
• Agile Proficiency: Deep familiarity with Agile methodologies (Scrum, Kanban, etc.) for adaptive project management. Expertise in sprint planning, backlog management, and iterative development.
• Data Literacy: Strong proficiency in working with data, making data-driven decisions, and interpreting analytics. Use data insights to optimize processes and enhance project outcomes.
• Technical Understanding: Extensive knowledge of online platforms, websites, and mobile apps. Understand technical aspects, user experiences, and digital trends to deliver customer-centric solutions.
• Communication Skills: Exceptional communication and collaboration abilities. Effectively convey project updates, negotiate priorities, and work across departments at both local and group levels.
• Leadership: Proven ability to lead and inspire cross-functional teams, manage project timelines, and drive successful outcomes. Foster teamwork, resolve conflicts, and inspire project excellence.
• Excellent command of English and Chinese (written and spoken)

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.