Field Service Technician (Japan Expatriate Assignment)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Work Location is Japan, must be willing to relocate to Japan or the surrounding area. Must be willing and able to obtain DoD Secret-level security clearance as required.

This position is for a Motorola Field Service Technician (FST) to perform zone core maintenance which includes (but is not limited to) administering HP Servers, Juniper routers, the Windows Server 2016 and Windows 10 environment, RedHat Enterprise Linux, HP Switch platform, McAfee Host Based Security System (HBSS) and the VMWare ESXi platform. Additionally, maintenance on remote RF and dispatch sites will be performed which requires extensive knowledge of Motorola's leading Astro 25 LMR platform. This includes RF site optimization using advanced RF analysis tools.

Responsibilities:

• Must be willing to hit the ground running as a complex enterprise-level upgrade will begin shortly after being hired.

• Required to complete Standard Form 86 (SF 86) questionnaire for national security positions upon hire.

• Perform daily preventative and corrective maintenance on an enterprise communications system.

• Ensure the highest possible level of communications network operational availability.

• Maintain Motorola RF communications equipment including RF repeaters and base stations, and antenna systems under contract.

• Perform trunked LMR RF site preventative maintenance periodically.

• Provide technical support and end to end case management for cases generated by Motorola Network Monitoring and the end users.

• Manage spare asset inventory and performs regular inventory audits to reduce risks to operational availability.

• Perform routinely scheduled backups of critical data to ensure operational continuity in the event of a catastrophic failure.

• Collaboration with other contractors to resolve customer issues.

• Work at the physical customer location full time.

• Some travel of up to 25% annually may be required.

Required Technical Proficiencies:

• Must be Proficient in Juniper routers and Junos.

• Excellent knowledge and demonstration of hardware and software tools (network analyzers, PuTTY, WinSCP, etc.)

• Proficiency in administering HP ProLiant servers and iLO.

• Experience in deploying and administering VMware virtualization suites.

• Experience in performing RF trunking site optimization or be willing to learn this skill.

• A high degree of computer system and network troubleshooting aptitude is a must.

• Proficiency in administering Windows 10, Windows Server 2016, and Active Directory.

• Demonstrated experience working in IT production environments.

Preferred Technical Proficiencies:

• Experience with or willing to learn Motorola’s proprietary software and hardware systems.

• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles is highly preferred.

• Experience with McAfee’s suite of security products and ePolicy Orchestrator is preferred.

General Proficiencies:

• A good sense of teamwork is absolutely essential. Must be willing to work well with a cohesive team and be an excellent team player.

• Strong organization skills and a high attention to detail.

• Extensive verbal and written communication within the team and with the customer.

• Ability to use the Google Workspace suite (Gmail, Docs, Sheets, etc.)

• Ability to use the Microsoft Office suite (Word, Excel, etc.)

• Must have strong self-management skills and people skills to work closely with Motorola’s customers as well as Motorola Sales, Engineering, Project Management, and customer service teams.

• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.

• Must be able to solve customer problems quickly during stressful situations.

• Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality.

Required Certifications:

• Must be willing to obtain CompTIA Security+ or CISSP certification within first 6 months of employment

• Must be willing to obtain ETA CET associate certification within first 6 months of employment

• Juniper JNCIA or better preferred

Target Base Salary Range: $55,000 - $65,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-ONSITE

Basic Requirements

Required Skills:

• High School Diploma/GED with 2+ years of experience in Electronics Technician, System Technologist, System Manager, or Field Service required.

• Must be a US Citizen with the ability to obtain a background clearance as required by our government customers.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.