Associate Director -Master Data Management (Customer 360)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Job Title

Associate Director – MDM, Customer 360, Reference Data & Data Remediation

Value Proposition

The Associate Director – Enterprise Data & Analytics will serve as a key leader, responsible for driving data remediation, data quality, and control initiatives that support Finance and Regulatory Reporting across the bank. This leader will manage a growing team and play a critical role in strengthening enterprise-wide data governance, improving data quality, and enabling trusted data for high-impact business and regulatory outcomes. This role requires a strong mix of data expertise, relationship-building, operational rigor, and the ability to partner across global teams. The Associate Director will work closely with Finance, Regulatory Reporting, Data Governance, Technology, Architecture, and Operations to identify data challenges, prioritize remediation initiatives, and advance the bank’s data maturity.

Job Details

• Position Title: Associate Director-ED&A

• Career Level: L3

• Job Category: Vice President

• Role Type: Hybrid

• Job Location: Bangalore

• Shift Timing: 2:00pm to 11:00pm IST

The AD will own end-to-end delivery of Master Data Management (MDM) and Customer Adjacent  initiatives, with a focus on data remediation, API integrations, and Salesforce/downstream consumption. This role leads a cross-functional India-based team and ensures alignment between business, technology, and data governance objectives across corporate functions—spanning Master Data, Reference Data, and Customer 360 domains.

1.  Delivery Ownership

• Own the overall delivery lifecycle for MDM data remediation programs, API integrations (MDM → downstream systems), and Salesforce/onboarding systems data consumption.

• Ensure timely, high-quality delivery across all workstreams.

• Track and manage delivery milestones, risks, and dependencies.

2.  Stakeholder & Business Alignment

• Serve as the primary point of contact for business stakeholders.

• Translate business requirements into actionable data and technical deliverables.

• Drive alignment across business teams, data governance, and technology/integration teams.

• Provide regular status updates, insights, and escalation management.

3.  Team Leadership & Governance

• Lead and manage a team of analysts (P3–P5) across data remediation, UAT, API/Salesforce integration, and dashboarding.

• Establish a delivery governance framework, including:

• Daily/weekly progress tracking

• KPI monitoring and quality checkpoints

• Mentor and guide junior and mid-level analysts.

4.  Prioritization & Backlog Management

• Own prioritization across multiple workstreams, including remediation backlog, UAT execution, API integration, and reporting enhancements.

• Collaborate with the Product Owner for backlog grooming and sprint planning.

• Balance business priorities with technical feasibility.

5.  Data Remediation Oversight

• Guide the team on data quality issue identification and resolution.

• Oversee root cause analysis, data reconciliation, and SQL-based validation processes.

• Ensure adherence to reference data and MDM standards.

6.  API & Salesforce Integration Oversight

• Ensure seamless data flow from MDM to Salesforce and other downstream systems.

• Validate API payloads, data mappings, and integration logic.

• Coordinate with engineering teams to resolve integration issues.

7.  Reporting & Dashboarding

• Oversee development of dashboards covering data quality metrics, remediation progress, and UAT execution status.

• Ensure reporting provides actionable insights for stakeholders.

• 15+ years of experience in Master Data Management (MDM), data remediation/data quality, and data integration/APIs.

• Proven track record managing large-scale data programs and cross-functional teams.

Technical Skills

• Strong proficiency in SQL, data validation techniques, data models, and reference data management.

• Hands-on experience with API integrations (REST, JSON).

• Familiarity with Salesforce data integration, data governance frameworks, and BI tools (Power BI / Tableau).

Leadership & Functional Skills

• Strong stakeholder management and executive communication skills.

• Demonstrated experience leading offshore/India-based teams.

• Ability to manage multiple competing priorities and complex dependencies.

• Strong analytical and problem-solving capability.

• Experience with MDM SaaS platforms (e.g., Informatica, Reltio).

• Exposure to banking or financial services domain.

• Agile/Scrum delivery experience

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.