Clerical Support Clerk, Integrated Care Team/DTES

Description

JOB SUMMARY:Works across multiple sites/clinics/services carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services. Works in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the concept of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization.QUALIFICATIONS:Education & Experience Grade 12. Office Administration Certificate, Medical Terminology and one year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience. Knowledge, Skills & AbilitiesExceptional customer service and communication skills.Knowledge of community, social and mental health resources in the DTES.Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care. Knowledge of appropriate Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.Ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.Ability to work both independently and collaboratively as a member of an interdisciplinary team.Ability to communicate effectively, both verbally and in writing with clients, families, team members, other groups and community agency personnel.Working knowledge of office procedures.Ability to operate a multi-line switchboard/phone system.Ability to keyboard 5,000 keystrokes per hour.Business writing skills.Knowledge of basic accounting principles.Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.Ability to organize and prioritize.Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.Demonstrated ability to work independently and within a team.Ability to prioritize and organize workload and meet deadlines.Demonstrated ability to troubleshoot and solve software related problems.Physical ability to perform the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.