Full-Time Outlet Associate - Emerson Avenue

Job Summary

The Outlet Associate assists the outlet leadership in reaching the operational goals of the site by functioning in various capacities within the outlet location.  Some of the various duties an Outlet Associate performs include:  cashiering, running and rotating the bins, moving furniture, sorting recyclables, accepting donations, and providing a high level of customer service.  The environment is production- and safety-focused.  All positions have daily quotas to reach.

Hours of Operation:  7 a.m. to 7:30 p.m. Monday thru Saturday and 11 a.m. to 7:30 p.m. Sunday

Example Duties and Activities

Front of House Roles:

• Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.

• Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to the appropriate associate or manager.

• Maintains cleanliness of the sales floor (purge, run carts, and merchandise).

• Safely moves properly priced and tagged furniture to the sales floor and arranges it in an orderly manner.

• Assists with customer furniture carry-out requests.

• Assists with the rotation of commodity bins on the sales floor and sorts items accordingly.

• Exhibits a willingness to cross-train in various outlet functions.

Back of House Roles:

• Sorts and separates recyclable items from salvaged items and places them in appropriate containers.

• Pulls full commodity bins to the staging area and sets up and labels commodity bins accordingly.

• Meets all designated daily production/quality quotas and updates production sheets.

• Sorts through commodity bins to ensure all personal and confidential materials have been removed from donated items.

• Notifies leadership when money, credit cards, weapons, and personal or questionable objects are found.

• Accepts donations from customers and maintains a clean and clear donation door while educating customers on current Goodwill promotions, including the rewards program.

• Quickly and accurately sorts products and distributes them to appropriate areas.

• Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything).  Keeps area swept and clear of spills.

• Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, tipper, baler, and hydraulic lift.

Required Competencies

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.

• Knowledge of Warehouse Processes – Possesses familiarity with receiving, putaway, storage, picking, packing, and shipping to ensure continuous efficient warehousing operations.  Has used pallet jack, double stacker, baler, and/or tipper.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

• Mathematical Aptitude - Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s.  Is able to perform these operations using units of American money and weight measurement, volume, and distance.

• Reasoning Ability - Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.

• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.

• Time Management - Manages one's own time and the time of others effectively.

Preferred Competencies 

• Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift up to 50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled

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