Your mission

Guest Service Agent at REMS 

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

• Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs).
• Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts.
• Possibility of part time scheduling starting from 25H/ Week.
• Contract: Permanent employment contract with a trial period depending on profile.
• Days off: 2 days per week.
• Salary: Between 20.500 EUR and 25.000 EUR annually.
• Great career potential growth in the rental department.

To go any further, please send your CV at: [email protected] 
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Your profile

Skills and qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.
• Driving licence is a plus.

Why us?