Floor Supervisor

Role Summary

Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality.

The Floor Supervisor leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. The Floor Supervisor works in collaboration with the General Manager and AGM, reaching targets for controllable spending, including labor and sales.

Role Responsibilities

● The Ultimate People Person: You elevate the guest experience through genuine engagement,warmth, and intuitive service.● A Master of the Floor: You thrive in the fast-paced tempo of a well-orchestrated shift,effortlessly keeping the team on track while meeting operational targets.● Detail-Oriented & Organized: You have a passion for the nuances and high standards that turn a standard shift into an exceptional experience.● Driven by Ownership: You are highly motivated by our unique environment, bringing a deepsense of pride, accountability, and care to every single shift.● An Emotionally Intelligent Communicator: Your exceptional active listening skills and empathyallow you to foster a positive, collaborative, and psychological safe team culture.● Grounded in Integrity: You lead by example at all times, without exception.

 

Essential Duties: 

 

● Shift Leadership: Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards. Direct daily workflow by assigning equitable floor sections, runningengaging pre-shift meetings, enforcing dress code, and stepping into service roles wheneverextra support is needed.● Brand Ambassador: Serve as the ultimate champion of the Terrain brand, ensuring our corevalues are reflected in every guest touchpoint.

● Active Engagement: Maintain a strong, visible presence on the floor during peak hours,modeling extraordinary service standards and creating moments of genuine guest delight.● Feedback & Connection: Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.● Service Redirection: Act as the first line of defense for shift challenges, guest needs, seamlesslyturning negative experiences into opportunities to build lifelong brand loyalty.● Safety & Compliance: Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.● Proactive Problem Solving: Think on your feet to swiftly resolve unexpected operationalhiccups, from equipment malfunctions to sudden supply shortages.● Culture Creator: Cultivate an inclusive, high-energy, and supportive work environment thatprioritizes employee engagement, psychological safety, and team morale.● Continuous Feedback: Champion a culture of transparency and growth by providing candid,actionable feedback to team members while actively soliciting upward communication andideas from the floor.

Role Qualifications

● 1-2 years of restaurant supervisory experience● Experience with restaurant technical applications, including POS and OpenTable● Ability to work in a standing position for long periods of time (up to 10 hours)● Ability to reach, bend and stoop

The Perks

As an URBN employee, your health and well-being are among our highest priorities. We offer thefollowing comprehensive benefits package for full time employees, to include:● Affordable medical, vision and dental coverage.● Employer-matched 401(k) plan● All employees receive a merchandise discount at all URBN brands (Urban Outfitters, FreePeople, Anthropologie, Terrain and Menus & Venues)● Qualified transportation credit● Generous employee referral program and much more!

Pay Range

Starting from USD $20.00/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.