- Location
- Toronto
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Operations
- Seniority
- Manager
- Education
- Master
- Source
- Lever
Description
We are looking for a Customer Value & Growth Program Manager to own and drive the company-wide program that ensures our customers realize the value of their investment with Achievers and incrementally grow their spend with us as a result.
Customer Success, Product, Marketing, Marketplace, Enablement, Revenue Operations and Finance each own a piece of this today. You will sit at the centre, pulling those pieces into one integrated strategy, guiding and collaborating with each team as they build their part, and making sure everything we do aligns to a consistent vision. You are accountable for making sure the right plans exist, that they connect, and that the functions who deliver them are set up to execute. Your impact comes from how well you align, equip and drive the people closest to our customers.
The role goes beyond program management. We are looking for someone who brings a commercial point of view, challenges the plans on the table, contributes to the thinking, and acts as a genuine partner to every function involved.
Skills
Risk ManagementProgram Management