Senior Manager, Capacity Management, APAC East

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A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary:

APAC capacity management is a critical and complex function that optimises available space, power and cooling across data centers in the region. The Senior Manager, Capacity Management, APAC East provides strategic leadership to a team of senior members and utilises expertise to recommend and develop solutions, policies and procedures to optimise our data center capacity across Australia, Japan, Indonesia, South Korea and the Philippines.

This is a strategic role that involves managing teams across different countries in APAC East and directly contributing to supporting our sales pipeline, while balancing technical considerations to secure Availability.

Key responsibilities:

People Management

• Leads and manages a team of senior Capacity engineers across Australia and Japan
• A strategic leader who directs the activities of a broad functional area and recommends implementing changes to methods
• Builds a high performing team that delivers operational excellence in the day to day while also focusing on longer term, strategic initiatives around improving systems and processes in Data Center Capacity Management

Driving Strategic Programs

• Plays a pivotal role in shaping the development of a unified, regional system for capacity management that delivers a single pane of glass visualisation for all key decision-making parameters and eventually drives greater automation in Capacity management
• Leads and drives specific work streams related to the development of this capability, works cross functionally with development teams and technical program management functions to build and execute on a clear roadmap

Problem Solving

• Provides direction to staff as required to analyse and resolve critical technical problems
• Recommends methods and approaches for finding solutions to problems that deviate from established processes or operational policies
• Identifies opportunities for process efficiency improvements and implements as appropriate
• Makes high judgement calls by triangulating diverse sets of data and analytics
• Works with cross-regional/global departments to identify and resolve any problems related to data center capacity
• Supports the development of business cases that shape further investment and expansion plans by delivering capacity and load growth forecasts to inform decision making

Stakeholder Management and Interaction

• Coordinates and leads department meetings including monthly and quarterly business reviews on key metrics and team deliverables
• Meets monthly with country operations leaders
• Meets monthly with country sales leaders and/or sales engineers

Data Analytics and Reporting

• Reviews space and power inventory in the region across a portfolio of existing and new data centers
• Drives accuracy and consistency of data related to Capacity by auditing and reviewing at regular intervals
• Owns KPIs tied to operational efficiency, asset utilization and availability for the APAC-East region
• Reviews required reports to approve fill rates and develop projections related to future expansions
• Reviews and drives resolution of data quality issues related to capacity

Space/Power Management

• Reviews the data center space and power availability on a regular basis with team leads to ensure optimal utilisation of space
• Addresses any escalated concerns on assignment layout and seeks diverse opinions for decision making

Operations

• Involved in resolution of operational issues that are escalated and unable to be resolved at subordinate levels

Collaboration

• Collaborates with senior members of departments, including Finance, IT, Data Center Ops to address issues, answer questions, and develop cross functional processes
• Ensures alignment across stakeholders on a single source of truth for available capacity that drives decision making around capacity allocation and optimization
• Works with stakeholders across sales, tech development, program management, operations and other teams on the development of consistent global processes and tools for effective management of data center capacity in APAC East and across the region

Qualifications, key skills and attributes:

• 7+ years' experience in leading teams across the data center or similar sector
• 10+ years' experience in either Engineering, Project Management, Operations, Manufacturing, Supply Chain management with a focus on continuous improvement
• Stakeholder Management: Excellent verbal and written communication skills and the ability to influence across a wide variety of stakeholders including senior commercial, financial and technical leaders to drive alignment and decision making at speed
• Technical Expertise: Understanding of Data Center infrastructure, preferably an Electrical or Mechanical Engineering degree. Ability to break down complex technical topics into simple priorities and deliverables and develop executive-level presentations to simplify complexities and drive focus
• Hands on Leadership: Leads by example, ability to dive deeper into the day to day and operational level while also taking a more strategic big picture view of long-term priorities
• Analytical Skills: Strong ability to manage and analyse large sets of data, structure data appropriately, logically present frameworks and ideas for problem solving and quickly identify insight from data or guide teams on visualisation of data in the right manner to drive decision making
• LEAN/Six Sigma can be helpful
• The individual needs to have a strong track record of and demonstrated success in leading and developing geographically dispersed teams
• Should be an excellent communicator and proactive collaborator who can combine commercial acumen with engineering and operational awareness

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.