- Location
- Gurugram, India
- Department
- Operations
- Seniority
- Manager
- Experience
- 4+ years
- Education
- Master
- Source
- Keka
Description
About Us:
- Zippee improves customer loyalty & RTOs for India’s top consumer brands by enabling Quick Commerce via their websites.
- Brands connect their online store to our platform in just a few clicks & can kickstart 30-Min/60-Min/120-Min/Same-Day Delivery for consumers through our dark store network across India.
- Our team is ex. Retention Science, oracle, Blinkit, and from institutions like Hindu College, BITS Pilani, and University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Learn more at www.zippee.delivery.
Job Description:
- Zippee is looking for ambitious and analytical Assistant Managers - Central Operations to join our Gurugram team.
- You'll own the performance of our Quick Commerce network across dark stores, last-mile delivery, and fulfilment, driving speed, reliability, and cost efficiency at scale.
- This is a high-ownership role with a steep growth trajectory, working closely with City Operations, Product, Tech, and Customer Success teams to solve operational challenges and improve network performance.
- We're looking for someone who thrives in a fast-paced, high-pressure startup where ownership is everything.
What you will do:
- Own central operations across dark stores, last-mile delivery, and same-day fulfilment.
- Monitor and improve network KPIs including SLA adherence, delivery TAT, first-attempt success rate, rider productivity, and cost-per-order.
- Identify operational bottlenecks and drive process improvements across fulfilment and last-mile operations.
- Work closely with Product, Tech, Finance, and City Operations teams to automate workflows and improve operational efficiency.
- Support new city launches, dark store expansion, operational audits, and network optimization across India.
- Build MIS dashboards and operational reports to enable data-driven decision-making.
Qualifications:
- 4-8 years of experience in Central Operations, Last-Mile Operations, Supply Chain, Logistics, or Quick Commerce.
- Bachelor's degree in Business, Operations, Supply Chain, or a related field; MBA preferred.
- Strong analytical skills with advanced Excel/Google Sheets proficiency and experience working with operational dashboards.
- Hands-on experience managing delivery SLAs, fulfilment operations, rider performance, and operational metrics.
- Strong stakeholder management and problem-solving skills.
- High ownership mindset with willingness to travel for operational execution.
- Must have your own laptop.
What you'll get:
- Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
- Steep learning and growth curve.
- Annual company retreat.
Skills
Excel