Assistant Manager – Operations

Job Summary
We are looking for a proactive and experienced Assistant Manager – Operations to support the
smooth and efficient functioning of hospital operations. The role involves coordinating with various
departments, monitoring daily operations, ensuring compliance with hospital policies and standards,
improving patient experience, and supporting management in achieving operational and quality
objectives.
Key Responsibilities

• Monitor and coordinate day-to-day hospital operations across clinical and non-clinical
  departments.
• Ensure smooth coordination between departments such as Nursing, Front Office, Billing,
  Pharmacy, Diagnostics, Housekeeping, Security, Maintenance, MRD and other support
  services.
• Monitor patient flow and ensure timely and efficient service delivery.
• Identify operational gaps and coordinate with concerned departments for timely resolution.
• Handle and escalate patient/attendant concerns and complaints appropriately.
• Monitor departmental performance and ensure adherence to defined SOPs, policies and
  processes.
• Coordinate with department heads to ensure adequate manpower and smooth shift
  operations.
• Monitor staff attendance, punctuality, discipline and deployment in coordination with HR
  and department heads.
• Support implementation and monitoring of hospital quality initiatives and NABH standards.
• Assist in tracking and improving Quality Indicators (QIs) and operational KPIs.
• Conduct regular rounds to identify operational issues related to patient care, infrastructure,
  housekeeping, safety and support services.
• Monitor availability of essential services and escalate critical issues to management.
• Prepare and maintain daily, weekly and monthly operational reports/MIS.

Job Specifications:

• Bachelor's degree in Hospital Administration / Healthcare Management / Business
  Administration / any relevant field
• MBA/MHA/PG Diploma in Hospital Administration or Healthcare Management will be an
  advantage.
• 4–7 years of relevant experience in hospital/healthcare operations
• Candidates with experience in a multi-speciality hospital will be preferred.