Senior Specialist - Process Intelligence

Job Description

At our company, we aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

Join our Process Intelligence and Experience Design organization as a Senior Specialist and be a strategic enabler of enterprise transformation. You will have the opportunity to bring end-to-end visibility to business processes, connect data and user insights to decision-making, and ensure that optimization precedes automation.

 

Key Responsibilities:

Business Process Modelling & Requirements Gathering

• Lead process modelling initiatives, including current and future-state process design using BPMN and tools such as Celonis.
• Identify process inefficiencies and opportunities for automation, AI, and process optimisation.
• Gather, document, and analyse business requirements, translating them into actionable user stories and solutions.
• Facilitate workshops and stakeholder discussions to align on process improvements and transformation initiatives.

 Business Process Architecture & Value Analysis

• Develop and analyse process mining models and digital twins to uncover improvement opportunities.
• Validate process data, identify appropriate data sources, and ensure data quality and traceability.
• Define KPIs and use data-driven insights to measure process performance and business value.
• Create visualisations and recommendations that support decision-making.

Business Analysis

• Support and lead key phases of the software development lifecycle, including requirements, testing, UAT, deployment, and documentation.
• Collaborate with technical teams to design, test, and implement process intelligence, automation, and AI solutions.

Consulting, Stakeholder Engagement & Project Management Support

• Build strong partnerships with stakeholders across functions and regions.
• Present insights, recommendations, and business cases to drive informed decisions.
• Lead project workstreams and support change management and adoption activities.
• Stay current on emerging technologies and identify new opportunities to enhance business processes.

Qualifications:

• Bachelor’s or higher in Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science.
• At least 3 years of relevant work experience with demonstrated expertise in using information to analyse business performance, identify opportunities and solve problems.
• At least 3 years of business analysis, process design, or process improvement experience.
• High motivation, strong organizational skills, ability to work independently in a dynamic environment.
• Teamwork and collaborative focus, customer service oriented
• Excellent oral/written communication and presentation skills

Key skills (the candidate should have some or all of the following):

• Analytical mindset with strong problem-solving and data analysis capabilities.
• Process improvement expertise, including process modelling and requirements gathering.
• Strong stakeholder management and experience working across global, cross-functional teams.
• Excellent communication and presentation skills.
• Detail-oriented, organised, and able to thrive in a fast-paced environment.
• Self-motivated and resilient, with a passion for continuous improvement and innovation.
• Experience with SAP, Celonis, Six Sigma, automation, AI, or process mining tools is an advantage.
• Ability to create data visualisations and turn insights into actionable recommendations.
• Flexibility to expand into adjacent areas such as AI, User Experience, and advanced business analysis.

Additional location(s) Compensation Information:

Required Skills:

Audit Trails, Audit Trails, Business Alignment, Business Analysis, Business Decisions, Business Informatics, Business Models, Business Needs, Business Process Improvements, Competency Management, Computer Science, Customer-Focused, Customer Service Analytics, Data Management, Data Visualization, Documentation Preparation, Efficiency Improvements, Financial Operations, Financial Reporting and Analysis, HR Analytics, Innovation, Interpersonal Relationships, IT Infrastructure Support, Process Analytics, Process Flowcharting {+ 9 more}

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/8/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.