Large Animal Client Services Representative

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Job Posting Title:

Large Animal Client Services Representative

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM VetMed - VTH - Admin - HO - LA Client Services - Daytime (Katelyn Downey (00052920) (Inherited))

   

Work Location:

Veterinary Medicine

   

Pay Grade:

Professional Hourly

   

Job Description:

We are seeking a dedicated and knowledgeable Veterinary Receptionist to join our Equine & Farm Animal Clinic. The ideal candidate will have a passion for animal care, strong organizational skills, and excellent communication abilities. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the clinic by handling various administrative tasks and providing exceptional customer service to clients and referring veterinarians.

40% Maintain clear and concise communication with clinicians, house officers, staff, and students to facilitate efficient workflow. Serve as a liaison between clients and the LSU Large Animal veterinary team. Demonstrate expertise in equine and farm animal care to effectively communicate with clients and address their inquiries. Perform emergency triaging procedures to assess the urgency of cases and prioritize accordingly. Maintain positive relationships with all clients and referral veterinarians to enhance the clinic's reputation. Ensure excellent customer service through proper phone etiquette, answering calls promptly and accurately.

20% Accurately schedule surgical and medical appointments, ensuring proper coordination of resources and timely patient care. Obtain detailed patient history for new appointments, capturing accurate details of the reason for scheduling. Assist in maintaining the EMR system, ensuring accurate and up-to-date patient and client information. Request documentation from referral veterinarians.

20% Billing; communication with clients; collections--reviews receivables when checking clients in and ensuring late balances are collected prior to service. Verify appropriate documents are signed and deposits are collected upon intaking the patient and bill is paid prior to patient leaving. Apply package prices to invoices for relevant procedures. Work with the business office for monthly stall charges. Check out clients at the time of discharge, collect deposits on inpatient cases. Verify corporate account eligibility and assist with monthly statements. Check patient visit list weekly and contact clinicians for necessary information.

10% Assist in maintaining electronic treatment sheet program and check out patients from the treatment sheet program in a timely manner. Perform routine receptionist tasks with efficiency and professionalism to support the hospital's daily operations.

10% other duties as assigned.

Minimum Qualifications:

Bachelor's Degree OR Associate’s degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar duties.

Preferred Qualifications:

Bachelor's degree with 2 years of administrative experience related to the duties of the job OR Associate's degree in Vet Technology with 2 years of administrative experience related to the duties of the job OR certification as a vet tech or equivalent (Licensed, registered, etc.) with 2 years of administrative experience related to the duties of the job.

Special or Physical Qualifications:

Essential Personnel - This position may be required to report to campus in time of emergency and/or closure per PS-18

Cash Handling - This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

Physical Requirements-Required to be cable of lifting up to 50 pounds, standing or walking for prolonged periods, vision near sight, vision far sight, able to reach below the shoulder, pushing, pulling, grasping, bending, squatting, and/or twisting.

Job Competencies:

Communicates clearly, respectfully, and effectively both verbally and in writing.

Actively listens and responds appropriately to questions and concerns.

Accurately relays information between clients and clinical teams.

Balances multiple tasks efficiently in a fast-paced, high-volume environment.

Stays organized and manages time effectively during peak periods.

Adapts quickly to new technologies and digital communication platforms.

To learn more about LSU Vet Med and Baton Rouge, please visit the links below:

• LSU Vet Med: A Dynamic Biomedical Campus Shaping the Future of Animal and Human Health - YouTube (https://www.youtube.com/watch?v=VK5x-ivpbBU)
• LSU Vet Med website (https://www.lsu.edu/vetmed/index.php)
• Baton Rouge visitor information (https://www.visitbatonrouge.com/)
• More information regarding retirement and other employee benefits available to you can be found on the LSU Office of Human Resource Management's website (www.lsu.edu/benefits).

We teach. We heal. We discover. We protect. Join us at LSU Vet Med as we make a profound difference in global health!

   

Additional Job Description:

Associate Clinical Specialist 1 - Hourly

Special Instructions:

Please provide your resume and three professional references including name, title, phone number and e-mail address.

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire. (if applicable)

Questions are welcome and can be directed to Katelyn Downey at [email protected].

   

Skills Needed:

   

Preferred Skills:

   

Posting Date:

October 23, 2026

   

Closing Date (Open Until Filled if No Date Specified):

January 22, 2027

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

Y

   

LSU is an Equal Opportunity Employer.

   

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

   

HCM Contact Information: