Store Manager (Tallaght Store)

## Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

## The Role

As a Store Manager, you are responsible for leading a high performing retail team to deliver exceptional customer experiences and strong commercial results. You are passionate about customer experience, sales and developing people, with a clear focus on helping your team succeed and grow within Vodafone.

You lead from the front, creating an environment where customers feel valued and colleagues feel supported, motivated, and empowered. You bring energy, clarity, and direction to your team, ensuring that every interaction reflects Vodafone’s purpose in making people’s lives better through the power of connection and driving the Spirit behaviours.

This is the most senior role within the store, with full accountability for performance, operations, and people. You will work closely with your Assistant Manager to achieve results, develop capability, and ensure your store consistently delivers against all key business, customer, and compliance measures.

## What you’ll do

## Key Responsibilities:

• Take full ownership of store performance, delivering on all sales, customer experience, and operational KPIs

• Lead, develop, and inspire your team to achieve their full potential, creating a high‑engagement, high‑performance culture and developing talent

• Work in partnership with your Assistant Manager to deliver the day‑to‑day running of the store and ensure seamless operations

• Set clear expectations, monitor performance, and provide regular coaching and feedback to drive continuous improvement

• Ensure consistently high standards across store presentation, housekeeping, merchandising, and compliance

• Act as the escalation point for complex customer queries, ensuring timely and effective resolution

• Use data and insight (e.g. footfall, sales trends, KPIs) to make informed decisions and optimise store performance

• Manage scheduling and resources effectively to meet the needs of the business and customer demand

• Build strong connections within the local community and understand your customer base to drive engagement and growth

• Champion a culture of collaboration, accountability, and customer focus across the team

## Who you are

## Skills and Experience:

Essential

• Proven experience leading and delivering results in a retail or customer‑focused environment (3-year min)

• Strong people leadership skills, with the ability to coach, develop, and inspire high‑performing teams

• A track record of achieving sales, customer experience, and operational targets

• Strong commercial awareness, with the ability to use data and insight to drive performance

• Excellent communication and interpersonal skills, with the ability to influence and engage at all levels

• A customer‑first mindset with a passion for delivering exceptional experiences

• Strong organisational and operational management skills

• Confidence using digital tools, systems, and performance reporting

Desirable

• Previous experience as a Store Manager or in a similar leadership role

• Proven ability to develop talent and build succession pipelines

• Relevant qualification in Business, Retail, or Management (or equivalent experience)

## The Vodafone Spirit

You will be successful in this role by bringing Vodafone’s Spirit behaviours to life every day:

• Earn Customer Loyalty – Leading your team to consistently deliver exceptional and trusted customer experiences

• Get It Done Together – Building a strong team culture based on collaboration, support, and shared success

• Experiment & Learn Fast – Encouraging innovation, continuous learning, and adaptability across your team

• Create the Future – Driving new ideas and ways of working that improve performance and customer outcomes

## Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

## Why Join Vodafone?

At Vodafone, you’ll have the opportunity to lead, grow, and make a real impact while building a long‑term career. We are committed to creating an inclusive and supportive workplace where everyone can bring their full self to work. We are proud to be an equal opportunities employer and to support our people in achieving their full potential.

• Competitive Rewards – Competitive salary with a generous, performance‑based commission structure

• Business Mobile – A dedicated business mobile number, with plan costs covered by Vodafone to support you in your role.

• Health & Wellbeing – Access to discounted healthcare plans, an online gym, and a comprehensive wellness programme

• Financial Security – Pension plan with company contribution, life cover, and income protection options

• Generous Time Off – Annual leave plus bank holidays, additional company days, birthday leave, and the option to buy extra days

• Family Support – Inclusive family benefits including maternity, paternity, parental leave, and fertility support

• Learning & Growth – Access to training, development programmes, and Vodafone University to support career progression

• Exclusive Discounts – Discounts on Vodafone products, services, and a wide range of retail and lifestyle offers

• Career Opportunities – Pathways to grow within retail or explore wider roles across the business.

• And much more….