ITSM & ServiceNow Platform Manager

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

ITSM & ServiceNow Platform Manager

What We Are Looking For

We are looking for an experienced ITSM & ServiceNow Platform Manager to lead the strategy, governance, and continuous evolution of our ServiceNow platform while overseeing the Service Desk operation.

This role requires a strong background in IT Service Management, ServiceNow, and operational leadership. You will act as the key reference for ITSM initiatives, ensuring the delivery of high-quality services, driving continuous improvement, and aligning technology solutions with business needs.

What You Will Do on a Daily Basis

• Own and govern the global IT Service Desk, ensuring service quality, operational excellence, and continuous improvement.

• Own ServiceNow Product & Platform to drive the roadmap, governance, and continuous improvement of the platform. When needed perform minor ServiceNow admin/configuration activities.

• Manage and improve ITIL-based ITSM processes to match the context of the company needs with focus on business benefits.

• Translate business requirements into solutions by collaborate with business stakeholders, IT teams, and external partners to ensure effective service management capabilities and ServiceNow solutions.

• Manage and govern an offshore supplier and development team, via SLAs, KPIs, roadmap and service reviews and secure continuous improvement initiatives.

Your Key Skills

• Strong experience in IT Service Management and IT Support operations.

• Solid knowledge of ServiceNow platform administration, governance, and product ownership.

• Strong understanding of ITIL processes and service management best practices.

• Experience managing ServiceNow roadmaps, backlogs, and platform evolution initiatives.

• Strong stakeholder management and communication skills.

• Experience managing external suppliers, offshore delivery teams, and service providers.

• Ability to translate business needs into scalable service management solutions.

• Strong analytical mindset with a focus on service quality, governance, and continuous improvement.

• Experience defining KPIs, SLAs, governance models, and operational performance frameworks.

Your Main Qualifications

• 5+ years Product Owner / ITSM leadership experience.

• Experience managing offshore sourcing vendors

• Strong stakeholder and supplier management

• ITIL Foundation certification.

• ServiceNow Certified System Administrator (CSA).

• Excellent English communication skills.
  
  
  What We Offer

  Stable professional career

  Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

  Prospects for career advancement

  You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

  Work Life Balance

  By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

  Attractive, evolving compensation

  When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

  Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

  Join Axians
  

  At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [email protected].