- Location
- Paris
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Business
- Experience
- 3+ years
- Source
- Lever
Description
We are seeking an experienced Technical Content Engineer to join our Customer and Product Education team.
In this role, you will be the architect of our technical narrative and the systems behind it, ensuring our customers and the AI agents that increasingly serve them have the right information at the exact moment it's needed.
You'll go beyond writing "how-to" articles; you will design and organize a logic-driven knowledge base that serves two audiences, our customers and AI agents (including the Documentation Agent in the Pigment platform), and you'll own the quality of content for both.
Working at the intersection of Product and Customer Experience, you'll partner with subject matter experts to translate high-level product updates, including Pigment's native AI capabilities that allow users to build models simply by speaking their intent, into clear, concise, and discoverable content that drives self-service and empowers our users to master the platform independently.
You'll also help shape how documentation is created and maintained, building AI-assisted, docs-as-code workflows that connect our knowledge base, our product specs, and our platform.