- Location
- TPCA HA Alberta, Canada · TPCA HA Nova Scotia · TPCA HA Newfoundland and Labrador · TPCA HA British Columbia · TPCA HA Manitoba · TPCA HA Ontario · TPCA HA New Brunswick
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Operations Customer Expert I
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
Position Summary:
The position requires candidates to answer inquiries, provide troubleshooting steps, and assist in setting up warranty claims. The individual in this position must possess strong customer service and troubleshooting skill and have at least general knowledge of gaming systems. In addition, they will be responsible for achieving performance metrics, accepting coaching, and improving their personal performance as instructed.
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Work collaboratively within a team to achieve high-quality standards.
Establish appropriate and professional rapport with customers.
Respond to phone calls and email interactions with one call resolution as the focus
Provide high level customer experience by actively listening to the caller, engaging and providing solutions
Resolves problems by clarifying issues, researching and exploring alternative solutions, implementing solutions, escalating unresolved problems
Provide Customers with brand product knowledge information
Track all contacts within the specified systems, and maintain and update customer records
Maintain a sense of urgency in responding to customer needs
Other duties as assigned
Job Requirements/ Required Skills:
Minimum of 6 Months relatable customer service experience
Must be flexible to work all shifts within the department’s operating hours
Knowledge of Gaming accessories
Must be fluent in written grammar and spelling and able to communicate in the business writing style in the language(s) hired for
Must be fluent in professional verbal communication in the language(s) hired for
Understand and comply with all company and departmental rules and regulations, policies and procedures
Working knowledge of Microsoft Windows operating system and Microsoft software products; Excel, Word, Outlook, SharePoint
Must be capable of typing at 40 WPM as verified by a formal test
Regular predictable attendance is required
High School Diploma or equivalent
Must meet minimum skill requirement through acceptable skills assessment testing including grammar and writing samples
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 1 week training
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs
Pay
Pay rate – 15.75- 19.50 CAD per hour based on province.
Schedule
Program hours of operation - Monday to Friday (9am to 6pm). You will be provided with 8-hour shifts for 5 days a week.
Location
Canada – Work from home
Teleperformance welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.
Location: WAHA
Reports to: Supervisor
Contract: Regular, Full-time
Education: High School Diploma
Travel Requirements: No
For existing vacancy: Yes
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
