Agent Builder (f/m/d)@ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Job Purpose:

This role is responsible for turning business needs into practical AI agent solutions that deliver measurable value for users and operations. The Agent Builder combines business understanding, process thinking, and technical configuration skills to design agents that are useful, reliable, and easy to adopt.

The role works closely with business stakeholders to understand pain points, define expected outcomes, test agent behavior, and continuously improve performance after deployment. It is especially important in ensuring that AI agents are not only technically functional, but also aligned with real user needs, local language requirements, operational processes, and business KPIs.

Role insights:

• Identify high-value use cases and translate them into agent concepts, workflows, and success criteria.
• Test agent quality, accuracy, usability, and business impact before and after go-live.
• Collaborate with business stakeholders to refine requirements and user experiences.
• Work with technical teams to integrate agents with enterprise systems and data sources.
• Own ongoing improvements, localization, and lifecycle management of deployed agents.
• Collect user feedback and improve agents through iterative optimization.
• Ensure local process, language, compliance, and customer experience requirements are reflected in agent design.
• Maintain agent documentation, release notes, and lifecycle improvement backlog.

What makes you unique:

• 3+ years of experience in software engineering, solutions engineering, automation, business systems, or digital transformation roles.

• Strong builder mindset with experience designing and implementing technology solutions.
• Comfortable working across business, operations, data, and engineering teams.
• Excellent problem-solving skills and ability to navigate ambiguous environments.
• Strong context-switching ability across multiple business domains and use cases.
• Demonstrated curiosity and willingness to rapidly learn emerging AI technologies and best practices.
• Experience with AI, workflow automation, enterprise integrations, APIs, or cloud platforms preferred.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to work with; 
• Modern working environment for your comfort; 
• Friendly, ambitious, and motivated teammates to support each other; 
• Thousands of online and in-person learning opportunities to grow;  
• Challenging assignments and career development opportunities in multinational environment; 
• Attractive remuneration package; 
• Flexible working schedule and opportunity for home office; 
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc. 

If you have any questions,  please do not hesitate to contact Gabriela Rudarska.