- Salary
- $10 – $15
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Customer Care Team Member (100% Work From Home)
About the Client
Our Client is a dedicated service-based organization committed to delivering exceptional customer care, operational efficiency, and personalized support to clients across North America. Built on core principles of competency, reliability, empathy, and active listening, they combine attentive customer communication with streamlined dispatch and technical support workflows. Dedicated to providing every client with a positive, seamless experience, they rely on compassionate and dependable customer service professionals to serve as the voice of their company.
Our Client is seeking a reliable, empathetic, and customer-focused Customer Care Team Member to handle high-volume phone communications and essential administrative coordination. With approximately 80% of the role dedicated to inbound and outbound phone support, this professional will build rapport with callers, address inquiries with patience, navigate sensitive topics respectfully, and maintain clear communication channels between clients, internal leadership, and field technicians.
Key Responsibilities
Customer Support & Phone Operations
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Manages high-volume inbound and outbound phone calls in a warm, professional, and empathetic manner.
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Serves as the primary point of contact for clients, actively listening to concerns and ensuring every caller feels heard, respected, and supported.
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Navigates conversations involving sensitive or intimate topics with strict professionalism, discretion, and a non-judgmental approach.
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Demonstrates exceptional active listening to communicate comfortably with clients holding diverse regional backgrounds, accents, and levels of English fluency.
Appointment Scheduling & Technician Coordination
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Coordinates, schedules, and manages client appointments accurately within company booking platforms.
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Provides light technician coordination, serving as an operational liaison to transmit key job details, updates, and schedule changes between clients and field staff.
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Follows established customer care protocols while adapting flexibly to shifting daily operational priorities.
Administrative Support & Systems Hygiene
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Executes daily administrative workflows using Google Workspace, scheduling software, and internal communication tools.
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Maintains accurate recordkeeping, appointment details, and client notes across internal management systems.
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Upholds high standards of task ownership, attention to detail, and multitasking across phone support and administrative duties.
Qualifications, Skills, and Key Competencies
Required Qualifications
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Customer Service Experience: 1–3 years of hands-on experience in customer support, inbound/outbound call center operations, or a comparable phone-based position.
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Spoken & Written English Proficiency: Exceptional spoken and written English skills with clear, easily understandable pronunciation and full comfort conducting back-to-back phone calls.
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Emotional Intelligence & Accent Adaptability: High level of patience, empathy, and compassion, with the proven ability to understand and communicate effectively across a variety of English accents.
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Sensitivity & Discretion: Ability to discuss sensitive or intimate customer topics with absolute respect, discretion, and non-judgmental professionalism.
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Administrative & Tech Aptitude: Basic familiarity with Google Workspace (Gmail, Docs, Sheets, Calendar) and web-based business applications.
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Multitasking & Resilience: Ability to move efficiently between call handling, scheduling, and technician messaging in a fast-paced environment.
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Remote Infrastructure: Dedicated quiet home office setup, computer, webcam, headset, and reliable high-speed internet connection.
Preferred Qualifications
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Previous experience delivering phone support for US-based service companies or high-volume call centers.
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Practical background utilizing specialized appointment booking and dispatch platforms (e.g., Zenoti or similar scheduling software).
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Bilingual capabilities in Spanish are a plus (though primary communications are in English).
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Competitive Hourly Rate: $10.00 – $15.00 USD/hour depending on experience and qualifications.
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Stable Full-Time Hours: 40 hours per week offering consistent, long-term remote work.
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Supportive Environment: Long-term contractor role within a warm, competency-focused company culture.
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100% Remote Infrastructure: Work entirely from home from anywhere in Latin America.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
