Mercedes-Benz Warranty Administrator

Description

We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Mercedes-Benz and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure

• Processes all warranty claims promptly and with accuracy

• Processes all warranty paperwork to ensure proper documentation

• Verifies criteria required by manufacturer

• Reconciles all warranty receivables through the appropriate accounting schedule

• Posts credits

• Resubmits all rejected claims promptly

• Review all warranty receivable schedules to ensure timely payment

• Follows up on payment of outstanding claims

• Keeps informed of all factory recalls and bulletins

• Assists with any clerical needs as directed by the senior manager or the fixed operations manager

• Maintains a professional appearance and a neat work area

• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment

• Mercedes-Benz experience is strongly preferred

• Prior experience with CDK database systems is preferred

• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements

• High attention to detail with the ability to manage multiple priorities and deadlines

• Excellent communication, organization, and documentation skills

• Proficiency in Microsoft Word, Excel, Outlook, and Teams