Senior Account Relations Manager

Position Purpose: Maintains a strong, continuous relationship with vendors and business partners to enable the understanding of business requirements, needs, and service. Works alongside vendor management team members to analyze key performance data to enhance vendor relationships.

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT.

• Oversees and supports the strategy and coordination of work within the vendor management team
• Communicates to vendors as needed to ensure member or providers satisfaction and quality performance
• Assesses and analyzes key performance data to monitor and measure productivity of specific programs and program compliance
• Communicate insights from data using data storytelling
• Builds and reviews reports to leverage key performance data for metrics and to identify areas of process improvements based on some prior experience
• Acts as a liaison between internal departments and vendors to handle escalations (e.g., interpretation accuracy), as appropriate
• Represents the company/department in facilitating new business/process implementations from initial launch through day-to-day interactions
• Performs root cause analyses with vendors to identify business issues or problems to ensure member or providers satisfaction
• Interfaces with quality assurance team on behalf of vendor to identify ways to improve the member or providers experience based on performance metrics and contractual obligations
• Acts as a liaison to workforce management and the training team to schedule and support vendor training on latest products/services
• Works directly with vendors on training, planned maintenance, and other services to educate and provide updates on products/services to member or providers
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 4 – 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Experience managing large vendor accounts preferred.

Pay Range: $75,300.00 - $135,400.00 per year

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act