Process Owner

Job Description 

 
Under the direction of the Production Manager and with the support of management staff, the Process Owner is responsible for overseeing the day-to-day operations of the 3 shifts 24 hours operations under his responsibilities. The role ensures the achievement of safety, quality, productivity, sanitation, efficiency, customer service, cost, employee engagement objectives, manages and implement KHMS (Kraft Heinz Management System). The Process Owner will lead, coach, and develop their team to deliver business results, operational improvements, and continuous improvement initiatives. This position requires strong leadership, organizational, and communication skills, as well as a commitment to safety, quality, efficiency, productivity projects (savings) and flexible hours to work off shifts when it is needed. 
  

Key Responsibilities:  

• Ensure compliance with KHMS (Kraft Heinz Management System) standards. 

• Provide direction, leadership, and support to direct reports to achieve operational goals and KPIs.  

• Ensure compliance with safety, quality, and productivity standards.  

• Oversee daily manufacturing needs, including throughput, yield, labor costs, and asset utilization.  

• Lead and participate in annual planning, weekly PDCA meetings, DPM meetings, and daily Level 2 meetings.  

• Drive continuous improvement initiatives and productivity projects. 

• Mentor, coach, and develop team members to enhance skills and performance.  

• Promote a culture of empowerment, teamwork, and accountability.  

• Conduct performance evaluations and provide feedback to direct reports.  

• Ensure employee engagement and commitment to Kraft Heinz business objectives.  

• Develop, implement, and promote safety programs and safe work practices.  

• Ensure compliance with QRMP (Quality Risk Management Process) standards. 

• Follow all EHS, HACCP, 5S, and housekeeping procedures.  

• Responsible for implement and manage KHMS (Kraft Heinz Management System). 

• Conduct root cause analysis (RCA) for incidents and implement corrective actions.  

• Identify and implement process improvements to enhance efficiency and reduce costs.  

• Participate in maintenance planning and plant optimization initiatives.  

• Ensure accurate documentation and reporting of production activities.  

• Lead problem-solving efforts.  

• Maintain accurate records and reports for payroll, inventory, and production metrics.  

• Ensure proper documentation for all shifts, including off-shift supervisors.  

• Coordinate cleaning activities and periodic checks within the department.  

• Ensure employee coverage and shift coordination.  

• Collaborate with cross-functional teams to achieve plant goals.  

• Communicate effectively with employees, supervisors, and management. 

• Lead Daily Performance Meetings (DPM), Level 1 and level 2 meetings as needed.  

• Demonstrate flexibility to adjust shifts and work overtime as required.  

Qualifications: 
 
Education: 

• High School Diploma/GED or equivalent experience required.  

• Associate or bachelor’s Degree in a related field preferred.  

Experience: 

• Proven experience in a manufacturing or production environment.  

• Strong understanding of safety, quality, and operational standards.  

• Experience in leading teams and driving continuous improvement initiatives.  

Skills and Competencies: 

• Strong leadership, interpersonal, and communication skills.  

• Ability to plan, organize, and prioritize tasks effectively.  

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and KPI tracking.  

• Knowledge of plant document control procedures and record-keeping.  

• Ability to write and understand WIs, SOPs, and OPLs.  

• Problem-solving and decision-making skills.  

Other Requirements: 

• Must be a role model of positive attitude and commitment to team success.  

• Ability to work well in a team environment and adapt to changing priorities.  

Willingness to work flexible hours, including overtime and shift adjustments.