Payments Analyst I, II or III

As a Payments Analyst I, II, or III your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. In  this role you’ll be providing phone, chat and email support to members and coworkers for operational, technical and service-related needs. You’ll be responsible for handling and following up to member and employee inquiries related to payment services. You’ll be providing operational and technical support to internal and external members for ACH, Zelle, check processing, Mobile Deposit, Bill Pay, Peer to Peer P2P, Digital Currency, Wire Processing, GL Balancing, Loan Payments and oversight and maintenance related to our core processing system, Symitar. Ready to learn more!

Your day may include:

• Delivering outstanding service and support through responsive, professional, and positive interactions with co-workers, members, vendors, and external parties via phone, email, chat, and SharePoint.
• Building and maintaining strong working relationships across the organization to foster collaboration, support team objectives, and respond positively to departmental and organizational changes.
• Exhibiting a high level of integrity while maintaining confidentiality and safeguarding sensitive member, employee, and organizational information.
• Contributing to forward-thinking initiatives that improve operational accuracy, efficiency, risk management, and the overall member experience.
• Effectively managing inbound calls, emails, and service requests while balancing competing priorities and directly assisting members and credit union business lines.
• Performing general ledger (GL) balancing, reconciliation, and research functions related to payment operations, ensuring timely resolution of discrepancies and maintaining a high degree of accuracy.
• Performing a variety of support, maintenance, monitoring, and operational tasks to ensure the effective delivery of Payment Systems Department functions and services.
• Proactively prioritizing, reprioritizing, and adjusting daily workflows and responsibilities based on changing business needs, operational demands, deadlines, and emerging issues.
• Demonstrating exceptional attention to detail and accuracy when processing transactions, balancing accounts, reviewing reports, maintaining records, and resolving exceptions.
• Participating in business line networks, user groups, and cross-functional initiatives while upholding credit union standards for information sharing and collaboration.
• Identifying opportunities to improve processes, increase efficiencies, and enhance controls within department operations, partnering with leaders to evaluate and implement solutions when feasible.
• Pursuing ongoing personal and professional development opportunities to maintain industry knowledge, strengthen technical expertise, and support team and organizational objectives.
• Exercising sound judgment, critical thinking, and independent problem-solving skills to research issues, mitigate operational risk, and support effective decision-making.

What you bring to the team:

For Payments Analyst I

Competitive pay for Payments Analyst I: $21.50 - $32.25 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan

• The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

• Minimum of two (2) years’ experience in a financial institution with preference given for experience in a back office operating area
• Minimum of two (2) years’ experience in customer service, data and/or transaction analysis
• Working knowledge of Reg D, E, NACHA rules and the Bank Secrecy Act
• Computer experience including proficiency in Microsoft Outlook, Excel, Word, Share Point and PDF Technologies
• Effective oral and written communication skills
• Ability to analyze information and form recommendations

For Payments Analyst II

Competitive pay for Payments Analyst II: $24.05 - $36.07 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan

• The target starting pay for this position is $24.05 - $30.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

• Minimum of three (3) years’ experience in a financial institution with preference given for experience in a back office operating area
• Minimum of three (3) years’ experience in customer service, data and/or transaction analysis
• Minimum of three (3) years’ experience handling escalated and emotionally charged calls
• Working knowledge of Reg D, E, NACHA rules and the Bank Secrecy Act
• Computer experience including proficiency in Microsoft Outlook, Excel, Word, Share Point and PDF Technologies
• Effective oral and written communication skills
• Ability to analyze information and form recommendations

For Payments Analyst III

Competitive pay for Payments Analyst III: $27.25 - $40.88 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan

• The target starting pay for this position is $27.25 - $34.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

• Associate degree or equivalent experience in a similar role
• Minimum of five (5) years’ experience in a financial institution with (3) years’ experience in a similar role
• Minimum of three (3) years’ experience processing ACH, Drafts, Electronic and Bill Payments
• Computer experience including proficiency in Microsoft Outlook, Excel, Word, Share Point and PDF Technologies
• Advanced knowledge in Regulation D, Regulation E
• Working knowledge of the Bank Secrecy Act and NACHA rules
• Advanced experience with use of Symitar, Application Enhancer and Federal Reserve
• Effective oral and written communication skills
• Ability to analyze information and form recommendations

Bonus points if you have:

Payments Analyst I or II

• Knowledge of the following platforms: Symitar, Federal Reserve, Centrix, Profit Star Image Center, FIS, Application Enhancer, SharePoint, Fresh Services, Paymentus, Vanco

Payments Analyst III

• Bachelor’s degree in computer science, Business Administration or a closely related field
• Experience with technical writing and documentation
• Data analysis and dashboard creation
• General ledger account reconciliation
• Knowledge of the following platforms: Jack Henry, Federal Reserve, Centrix, Profit Star Image Center, FIS, Application Enhancer, SharePoint, Fresh Services, Paymentus, Vanco

**WSECU is currently hiring a Payments Analyst I, II or III dependent on qualifications**

• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Where we’re located: 330 Union Ave, Olympia WA.  Employees must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite three (2) occasions per week.

Working from home/hybrid requirements:

• Reliable, high-speed home internet connection
• Private, confidential workspace, away from distractions and other people
• Suitable desk/surface and desk chair

When you’d work: Monday - Friday, 7:00 am – 5:30 pm, full time minimum 40 hours per week with scheduling flexibility to meet service needs for this non-exempt position

Perks: Here are a few benefits and perks we offer:

·       Medical, Dental, Vision, and Life Insurance with Premiums options coverer by WSECU

·       Full-Time Regular employees accrue general leave and sick leave, on a monthly basis

·       Part-Time employees accrue general leave, on a monthly basis

·       11 Paid Holidays

·       Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees

·       Employer paid Long Term Care plan for Part-Time employees

·       401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service

·       Paid Volunteer Leave

·       Tuition Assistance

·       Employee Assistance Program & Employee Discounts

·       And, you get to work with some awesome people!

WSECU was named to the Forbes Best-In-State Credit Union list in 2026, making us the only credit union in Washington to earn this recognition six years in a row!

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We look forward to reviewing your application!

All applicants must include a resume.
Visa sponsorship not available.
Contact us at 360-754-2118 with any questions.

We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.