REGIONAL SUBCONTRACT PLANNER (VOICE)

Picture a busy day of glazing jobs spread across a region, each with its own subcontractor, timeframe, and customer expectation. Somewhere in the middle of that is a calm, organised voice on the phone, matching the right subcontractor to the right job, keeping everyone informed, and making sure nothing falls through the cracks. If you enjoy juggling a moving schedule and solving problems on the fly, this role puts you right at the centre of it. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Regional Subcontract Planning function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly shape how smoothly every job in your region runs from booking through to completion.

Role Snapshot

The Regional Subcontract Planner is a voice based role responsible for coordinating subcontractor scheduling and dispatch for a designated region, managing relationships with subcontractors, and keeping customers and internal teams informed of job status. The role involves regular phone contact with subcontractors and customers, across a confirmed day shift of 8:00am 5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving)

Key Responsibilities

Subcontractor Coordination & Scheduling

• Coordinate and dispatch jobs to subcontractors within agreed timeframes, prioritising urgent work as it arises.

• Maintain regular phone contact with subcontractors to confirm availability, job status, and any changes.

• Communicate schedule changes, delays, or conflicts promptly to customers and internal teams.

Customer Service

• Deliver a professional, friendly, and solutions focused experience on every call.

• Maintain two way communication with internal stakeholders so everyone is briefed with current information.

• Ensure jobs are executed in line with customer expectations from booking through to completion.

Compliance & Invoicing Support

• Ensure there are no obstacles to jobs being invoiced on a timely basis.

• Keep customer portals accurately updated, working collaboratively with other functions to secure this outcome.

• Ensure invoices are accurate and in line with contractual and business rules. Continuous Improvement

• Bring a 'thinking outside the square' mindset to solve recurring scheduling problems.

• Suggest and support improvements to existing scheduling and dispatch practices. Qualifications & Experience Essential

• Confident, clear phone communicator with strong stakeholder management across contractors, branches, and customers.

• Experience coordinating resources and managing workloads across multiple regions.

• Strong problem solving, able to resolve coverage, attendance, and job related issues quickly and effectively.

• Excellent attention to detail, ensuring work orders, pricing, and contractor paperwork are accurate.

• Sound decision making on contractor selection, escalation, and job allocation.

• Clear and professional communication skills, both verbal and written.

• Confident using SimPRO, client portals, and other business systems.

• Commercially aware, with an understanding of pricing, margins, client requirements, and contractor costs.

• Strong time management, prioritising urgent jobs while maintaining service levels across all regions.

Desirable

• Understanding of glazing, insurance, building repairs, and subcontractor management

What we value:

We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:

Curious and Clever: Smart questions spark smart solutions.

Entrepreneurial Energy: Think like an owner. Solve like a founder.

Fast with Intent: We move fast and deliver real results.

Laugh and Learn: We don’t take ourselves too seriously, just our results

Join the A-Team and experience the A-Life!