Front Desk (Guest Reception) Agent

Description

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. 

Renaissance Milwaukee West, premium distinctive AAA Four Diamond hotel, is seeking a full-time Guest Reception (Front Desk) Agent to join our team.

Managed by Arbor Lodging, a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.

Duties & Responsibilities:

• Greet and check-in guests in a friendly manner
• Assist in taking reservations, pre-registrations, and room blocking 
• Assist large groups upon arrival 
• Assist guests in finding dining, shopping, and other "hidden gems" nearby 
• Be the first to handle and resolve guest issues 
• Process payments according to procedure 
• Upsell additional facilities and services 
• Performs all check-out tasks 
• Ensure all cash, checks, and credit card balances at the end of each shift 
• Answer questions and address guest needs and requests 
• Communicate internally with other departments when necessary to resolve a guest concern or request 
• Additional tasks may be assigned at any given time 

Requirements

Qualifications:

• High school Diploma or equivalent 
• Credit Card handling experience preferred  
• Hotel Front Desk experience preferred 
• Experience with hotel reservations software preferred 
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction 
• Positive, upbeat demeanor 
• Excellent written and verbal communication and organizational skills 
• Team-oriented 
• Ability to stand for 8 hours at a time 
• Ability to lift 20 lbs. on occasion

 Benefits:

• Hotel and Travel Discounts Worldwide 
• Paid Time Off Annually - Begin Accruing Immediately! 
• 7 Paid Holidays
• Health, dental, and vision insurance (multiple plan choices to best fit your needs)
• Free parking in covered structure and easy access to public transportation 
• Complimentary and deeply discounted food and beverage 
• Uniforms provided by the company
• Safety shoe discount 
• 401(k) with company match
• Clean and secure locker room for personal belongings 

Compensation: 

• The starting hourly pay range for this position is $16.00.

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

 Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.