Mgr Tenant Management Operations

3+ years of experience in operations, platform support, technical program management, systems administration, or a related field. 3+ years of experience managing customer-facing or internal environments in a SaaS or enterprise software setting. 3+ years of experience managing 5 or more employees Strong organizational skills with the ability to manage multiple priorities and deadlines. Comfort working with cross-functional teams and operational workflows. Analytical mindset with the ability to troubleshoot issues and identify root causes. Work under time constraints Previous experience engaging and working with cross-functional enterprise level software development projects Strong verbal and written communication - must be comfortable working directly with SMEs (Subject Matter Experts) Capable of working on multiple projects while maintaining close attention to detail Effective problem-solving and strong interpersonal skills with positive, ‘can do' attitude Self-Motivating, dedicated, with a strong sense of accountability Excellent ability to handle multiple tasks under tight deadlines Experience with tenant provisioning, environment management, or release operations. Familiarity with HR, payroll, workforce management, or enterprise SaaS platforms. Experience improving operational processes through automation or tooling. Knowledge of incident management, change management, and access governance. Working knowledge of Microsoft Office applications including PowerBI