Service Delivery Director - Aquatics

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director at the Frank J Thornton YMCA Aquatics Center. We are seeking a Service Delivery Director to lead and oversee the Aquatics department, which includes the supervision of staff. A primary continued focus of this role will be the growth of aquatics programing and over-all branch membership, aiming to enhance our community impact and organizational reach.

Key Responsibilities
•The Director will be responsible for staff development, program enhancement, and member engagement.
•The Director will oversee our swim lesson program, supervise and schedule lifeguards, manage our water exercise schedule and instructors, and ensure the cleanliness and safety of our pool.
•Responsibilities include developing and implementing programs; coordination and scheduling of swim lessons and other programs; on deck supervision of programs and lifeguards; and teaching their own group swim lessons or providing in-water support for instructors teaching lessons throughout the week.
•The Director will work closely and collaboratively with other departments to engage members and provide excellent service, as well as partnering with schools and community members.

This is a hands-on position that will require frequent afternoons, evenings, and weekends.

Qualifications:
Candidates must have at least two years of aquatics management experience, strong interpersonal and organizational skills, and demonstrate the ability to successfully create and run programs, and build relationships with members and staff. Attention to detail and leadership skills are essential in this role. A Bachelor's degree is preferred.
Applicants must also have current CPR-Pro, AED, First Aid, 02, and YMCA/Red Cross/Ellis lifeguard certifications. YMCA Swim Lesson Instructor certification and experience are preferred. Trainer-level and water fitness certifications are desired, but not required.

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Compensation/Benefits:
•Competitive salary range is $45,043 - $50,673
•Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.

If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply.
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