Director IT Commercial Systems and CRM Operations – Global Commercial Technology

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

Essential Functions of the Job:

Commercial Technology Leadership

• Lead the operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience functions.
• Partner with business stakeholders to establish technology roadmaps that align with corporate and commercial objectives.
• Serve as a trusted advisor to senior business leaders, translating strategic priorities into scalable technology solutions.
• Drive continuous improvement initiatives to enhance platform performance, user experience, and operational efficiency.

CRM Platform Ownership

• Provide operational oversight for field enabling CRMs, and related commercial technology platforms.
• Ensure platform reliability, availability, performance, and compliance with organizational standards.
• Establish governance processes for enhancements, configuration changes, integrations, and platform upgrades.
• Oversee system health monitoring, issue resolution, incident management, and root-cause analysis activities.

Stakeholder & Demand Management

• Manage relationships with Commercial, Medical, Market Access, Marketing, Analytics, Compliance, IT, and Operations stakeholders.
• Lead requirements gathering, prioritization, and demand management processes.
• Facilitate alignment between business priorities, technical capabilities, resource capacity, and strategic objectives.
• Provide executive-level communications regarding technology investments, risks, dependencies, and delivery progress.

Release & Change Management

• Establish and govern release management processes across multiple environments and business functions.
• Lead planning and execution of platform releases, ensuring appropriate testing, validation, training, and communication.
• Implement best practices for change management, deployment governance, and operational readiness.
• Minimize business disruption while accelerating delivery of new capabilities.

Architecture & Technology Governance

• Apply strong architectural principles to ensure scalable, maintainable, and secure technology solutions.
• Partner with Enterprise and Solution Architecture teams to define future-state technology strategies and integration frameworks.
• Review and approve CRM solution designs, integrations, data models, and platform enhancements.
• Ensure adherence to industry best practices, regulatory requirements, security standards, and data governance policies.

Operational Excellence

• Define and monitor service-level agreements (SLAs), KPIs, and operational metrics.
• Drive proactive risk management, business continuity planning, and platform resiliency initiatives.
• Lead vendor management activities, including managed services providers, implementation partners, and software vendors.
• Identify opportunities for automation, process optimization, and cost reduction.

Supervisory Responsibilities:  

• Lead, mentor, and develop a team of IT professionals and external partners provers.
• Foster a culture of accountability, collaboration, innovation, and customer service.
• Manage staffing strategies, succession planning, performance management, and professional development initiatives.
• Build high-performing teams capable of supporting global commercial operations.

Skills:

Industry & Technical Expertise

• Deep understanding of Life Sciences commercial and medical business processes, customer engagement models, and regulatory considerations.
• 10+ years of hands-on experience in CRM technologies; expertise in CRM platforms including Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, and associated commercial technology ecosystems.
• Understanding of emerging technologies including AI, machine learning, customer intelligence, and digital engagement capabilities.
• Demonstrated experience leading or supporting CRM transformation programs, including the implementation, deployment, or migration from legacy CRM platforms within pharmaceutical or life sciences organizations.
• Proven experience managing CRM migration activities, including business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization.
• Experience evaluating CRM platforms and supporting technology selection, vendor assessment, roadmap development, and transition planning for future-state commercial technology ecosystems.
   

Leadership Competencies:

• Strategic Thinking
• Operational Excellence
• Stakeholder Management
• Organizational Leadership
• Technical Architecture & Governance
• Change Leadership
• Talent Development
• Executive Communication
• Vendor & Financial Management
• Continuous Improvement

Preferred Qualifications:

• Master's degree in Information Systems, Business Administration, or related field.
• Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications.
• Experience supporting global commercial organizations across multiple regions and markets.
• Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes.
• Experience with commercial technology ecosystems including Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms.
• Experience supporting global CRM deployments across multiple markets, business units, and regulatory environments.

Success Measures:

• Successfully support the evaluation, selection, and implementation planning of the organization's next-generation CRM platform, ensuring alignment with commercial strategy, business requirements, scalability needs, and future-state architecture.
• Lead the operational readiness and transition planning required to migrate from the legacy CRM platform to the selected next-generation CRM solution with minimal disruption to Commercial and Medical business operations.
• Deliver successful CRM deployment milestones on schedule and within budget while maintaining platform stability, regulatory compliance, stakeholder satisfaction, and adoption targets.
• Improve platform stability, reliability, and user satisfaction across commercial technology platforms.
• Establish mature release management and governance processes.
• Strengthen partnerships with Commercial and Medical business leaders.
• Develop a multi-year roadmap for CRM and commercial technology operations.
• Increase operational efficiency while maintaining compliance and service quality.
• Build a high-performing organization capable of supporting future commercial growth and digital transformation initiatives.

Experience Required:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business.
• 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry.
• 5+ years of people leadership experience managing technical/business-facing teams.
• Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments.
• Proven experience managing application operations, release management, platform governance, and stakeholder engagement.
• Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, Omnichannel Engagement.
• Demonstrated ability to balance strategic initiatives with day-to-day operational responsibilities.
• Experience managing external vendors or managed services providers, or integrated service providers.
• Excellent executive communication, presentation, negotiation, and influencing skills.

Travel: 

• Minimal to moderate travel required.
• Estimated 10% primarily for key planning sessions, vendor engagements, or major platform milestones.

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

Salary Range: $172,500.00 - $232,500.00 annually

BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process.  Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact [email protected].