In Room Dining Captain

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Joule Dallas, TX

 

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

 

Overview

The In-Room Dining Captain is a senior member of the In-Room Dining team who oversees daily operations, ensures flawless execution of luxury service standards, and supports the F&B Manager in delivering pristine dining experiences directly to guest rooms and suites. The Captain leads by example, providing guidance, training, and coordination to the team while personally delivering service with precision, grace, and anticipatory hospitality. This role is crucial in maintaining company service standards, guest satisfaction, and operational excellence.

Responsibilities

• Oversee and lead the In-Room Dining team during assigned shifts, ensuring all service steps meet luxury and fine-dining standards.
• Coordinate with the kitchen and service teams to ensure timely, accurate, and beautifully presented orders.
• Personally oversee VIPs, and special-request deliveries, ensuring a personalized and elevated experience.
• Assist in taking guest orders and managing communication with culinary staff to ensure seamless service flow.
• Conduct quality checks on all outgoing orders for temperature, presentation, and completeness.
• Support servers in room setup, table presentation, service execution, and tray/cart retrieval.
• Maintain cleanliness, organization, and operational readiness of IRD pantries, service stations, and equipment.
• Address guest concerns immediately and with professionalism, escalating when necessary.
• Review daily reports and ensure amenity deliveries are executed accurately and on time.
• Answer IRD phone lines using professional luxury phone etiquette; take orders with attention to dietary preferences, modifications, and allergies.
• Deliver all in-room dining orders with impeccable timing, polished presentation, and luxury-level service etiquette.
• Practice discreet and anticipatory service, including offering additional amenities, adjusting table setup, and ensuring guest comfort.
• Retrieve tables/trays in a timely, non-intrusive manner and maintain hallways free of serviceware.
• Uphold company service standards in all interactions.
• Perform other duties as requested by management.

Qualifications

 

Education & Experience: 

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Previous supervisory responsibility preferred.

 

Physical requirements:

• Flexible and long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.