Cashier

JOB SUMMARY:

To create a positive image of BrightRidge with each customer contact. To receive and post customers' payments to their account.

ESSENTIAL FUNCTIONS:

• Accept payment for monthly billing from customers and post to their account.
• Balance day to day business to include tickets, checks, cash, money orders and credit card payments.
• Prepare bank deposit and turn in daily cash report to Lead Cashier.
• Direct customers to various BrightRidge departments.
• Assist with the opening of mail.
• Must possess general knowledge of NISC and Contact Tracking.
• Must demonstrate and convey support in the Quality Service Program and the CS Standard of Behavior.
• Promote BrightRidge services and initiatives. Adhere to company policies, directives, and procedures at all times.
• Must comply with BrightRidge Cash Handling Safety and Control Procedures.
• Assist residential customers with payment arrangements on electric and broadband services.
• Sit and stand at a computer while completing various cashier and other tasks throughout the day.
• Ability to maintain reliable, predictable and reasonable attendance.

ADDITIONAL RESPONSIBILITIES:

• Provide Reception area coverage and assist with completing the daily front desk responsibilities.
• Cross train in Account Services and assist in that capacity as needed.
• Be available for after-hours problem repairs, outages, and scheduled work to include working fair share of all necessary overtime.
• Must maintain a valid drivers' license from state of residence.
• Perform other duties as requested or assigned; not limited to but to include clerical, collections, and special tasks/assignments.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Mustbeable to operate a 10-key calculator with speed and st possess P/C skills and be familiar with Microsoft Office products.
• Mustbeable to relate to all socioeconomic levels of people.
• Must have the ability to communicate clearly and positively both orally and in writing. 
• Must know and understand service policies and practices of BrightRidge.
• Must know the principles of positive customer contact, especially with disgruntled customers.
• Must have knowledge of data entry procedures.
• Must be able to handle money efficiently and accurately.
• Must possess strong face to face communication skills
• Must display a high degree of honesty, loyalty, and integrity.

PHYSICAL REQUIREMENTS:

Work requires constant computer use which entails reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing, and hand/arm use for machine control operation. Left or right head rotation, forward and side head bending, walking, change of position, reaching across midline, stooping, and firm grasp is required. Majority of the day requires frequent standing, occasionally walking from one register to another, occasionally lift money trays weighing approximately 11 pounds, and exert static push force of 30 pounds to open/close vault door.

WORKING CONDITIONS:

Work is performed in an indoor climate controlled office environment with appropriate lighting. Normal working hours may extend beyond standard hours of operation.

QUALIFICATIONS:

• High school diploma or equivalent required.
• One year prior experience in a Cashier position preferred.

BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, employees will be required to perform other job related marginal duties as required without a formal update of the job description.