Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative

Mercy Women's Health OB-GYN | New Ballas Clinic Towers
📍 621 S. New Ballas Road, Suite 101A, St. Louis, MO
🕒 Full-Time | Monday-Friday | 7:30 AM - 5:00 PM

Overview

At Mercy, we believe every patient deserves exceptional care and a compassionate experience. As a Patient Service Representative (PSR), you will be the first point of contact for patients and visitors, helping create a welcoming, professional, and positive experience from arrival through departure.

In this role, you will support front desk operations, patient scheduling, registration, insurance verification, and administrative workflows within a busy OB-GYN practice. Your attention to detail and commitment to outstanding service will help ensure a seamless experience for our patients and care teams.

Key Responsibilities

• Greet patients and visitors with professionalism, compassion, and courtesy.
• Verify patient demographics, insurance information, and identity during check-in.
• Schedule, reschedule, check in, and check out patients.
• Answer incoming phone calls and appropriately route inquiries.
• Create, update, and maintain accurate patient records in Epic and other electronic health record systems.
• Process referrals and manage assigned work queues to ensure timely patient follow-up.
• Perform clerical duties, including scanning, faxing, copying, filing, mail processing, and document management.
• Collect patient payments and reconcile cash drawer transactions accurately.
• Operate and maintain front office equipment, including computers, scanners, copiers, fax machines, and payment processing devices.
• Support clinic workflow initiatives and Epic system enhancements.
• Maintain a clean, organized, and welcoming reception area.
• Adhere to all HIPAA, confidentiality, infection prevention, and safety guidelines.
• Participate in team meetings, required training, and continuous improvement initiatives.
• Collaborate effectively with providers, nurses, and support staff to ensure exceptional patient care.

Qualifications

Required Education

• High School Diploma or equivalent.

Required Skills & Experience

• Excellent customer service and patient-focused communication skills.
• Strong verbal and written communication abilities.
• Basic computer proficiency, including data entry and word processing.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask and manage competing priorities in a fast-paced healthcare environment.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Professional demeanor with the ability to remain calm under pressure.
• Willingness to complete Mercy's Clinic Core Front Desk Training upon hire.

Preferred Qualifications

• Previous experience in a healthcare, medical office, or patient registration setting.
• Experience utilizing Epic or other Electronic Health Record (EHR) systems.
• Familiarity with insurance verification, referrals, and patient collections.

Physical Requirements

• Ability to occasionally lift, push, pull, and/or move up to 50 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, kneel, squat, twist, reach, and perform repetitive hand movements as needed.

Why Mercy?

At Mercy, you'll be part of a team dedicated to delivering exceptional patient care while supporting your personal and professional growth. We offer a collaborative, patient-centered environment where your work makes a meaningful impact every day.

Apply today and become part of Mercy Women's Health, where compassionate care begins with you.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.