Police Reports Supervisor

Education and Experience: Associate degree or higher and three (3) years of experience in public safety dispatching, call-taking, or law enforcement record keeping; and one (1) year of lead or supervisory experience. 

Licenses and Certificates: Texas Crime Information Center (TCIC) certification and Texas Law Enforcement Telecommunications System (TLETS) certification required within six (6) months of appointment.

All licenses and certificates must be maintained during employment, including Department and Division requirements for continuing education credits. Must successfully pass a stringent background investigation.

Under direction, supervise and integrate the activities and personnel of the Telephone Reporting Unit with the Records Division on an assigned shift to ensure that non-emergency calls are properly processed and documented in a timely manner.

Oversee service provided to customers Involves: Supervise support staff in providing customer service and receiving non-emergency phone calls for service and report writing in the Police Department's automated records management system. Guide customer service provided to the public, departmental personnel, and representatives from other agencies in creating and distributing police reports.

Provide direction to and supervise Police Reports Specialists on an assigned shift. Involves: Assign, schedule, guide, and monitor work. Ensure adequate personnel are on duty. Review calls for quality assurance and adherence to established policies and procedures. Monitor unit productivity and efficiency; compile, review, and prepare data reports using specialized equipment and software for management use. Ensure that employee timekeeping and payroll actions are submitted for processing promptly. Review police reports generated in the unit for accuracy; approve reports to the designated level. Intervene when necessary to respond to customer inquiries and resolve their concerns. Research, investigate, and follow up on citizen and interdepartmental complaints regarding report quality and report-taking operations. Serve as a liaison between division management and line personnel. Evaluate employee performance. Regularly record and maintain individual performance notes. Provide for training and development. Identify unit and individual training needs, develop and conduct training as needed. Counsel, mentor, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants; recommend hiring, discipline, termination, merit pay, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Inform division-level supervisor and manager of ongoing incidents and advise of potentially serious situations.

Perform duties of Supervisor or other administrative duties to ensure continuity of Division operations. Involves: Monitor the operation of the automated communications systems. Identify, troubleshoot, and correct minor problems. Notify technicians of equipment failures and malfunctions. Review information logs used by unit personnel to ensure all data is accurate and complete.

Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Please note: Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/membersfor more information.