- Location
- India - Hyderabad · India - Bangalore
- Workplace
- Onsite
- Type
- Full-time
- Department
- Marketing
- Seniority
- Senior
- Closing date
- Today
- Source
- Workday
Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Enterprise Technology & InfrastructureJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Staff Content Designer — Salesforce CDX (Bengaluru/Hyderabad)
About the team
The Salesforce CDX (Content Experience) team builds products that are easy to use and set a high bar for user experience. Content designers work collaboratively and iteratively with design, engineering, writing, research, and product partners to bring these experiences to life.
Responsibilities
Lead content design and information architecture, ensuring logical, intuitive, and scalable narrative flow across complex product ecosystems.
Write UI text and decide where/how it's delivered in-app; establish standards and reusable patterns for in-app communication.
Partner with research and design early in the product cycle — framing problems, defining content vision, and aligning cross-functional leaders around customer-centered outcomes.
Present to stakeholders, peers, and senior leadership to drive alignment and buy-in.
Independently select and apply AI tools for prototyping, UI text, and research synthesis, critically evaluating AI-generated output for accuracy, tone, and trust before publishing.
Audit existing content and design patterns for AI-readiness, prioritizing fixes by impact.
Improve information architecture for both human and AI discoverability.
Articulate where human judgment adds value AI can't replicate, and influence how AI-assisted features are designed.
Mentor designers and share AI best practices across the team.
Skills required
Excellent in-app writing/editing skills and eye for design and information architecture.
Experience working closely with product designers or as part of a UX team.
Ability to meet tight deadlines and communicate effectively with senior leadership.
Ability to adhere to styles/processes; learn new technologies quickly; strong attention to quality and detail.
Strong team player and customer advocate.
Proven, independent use of AI tools with critical evaluation of AI-generated content for quality, accuracy, and trust.
Experience auditing content/UI for AI-readiness gaps and closing them.
Located in (or willing to relocate to) Bangalore or Hyderabad.
Portfolio required with application.
Preferred skills
8–10+ years managing complex content projects as a content designer or in an allied role.
4+ years developing/implementing design-centric content strategy.
Strong collaboration skills partnering with stakeholders to identify customer scenarios and prioritize content.
Ability to write across UI text, onboarding, and other content types.
Experience partnering with SMEs to obtain, clarify, and validate content; strong customer focus writing for engineering audiences.
Experience leading cross-cloud or multi-product initiatives for cohesive end-to-end customer experiences.
Ability to define and evolve content standards, governance models, and scalable systems across teams.
Strong IA skills for both human and AI discoverability; experience shaping (not just documenting) how AI-assisted features are designed.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
