Senior Manager, Visual Offering

We are looking for a highly motivated Senior Offering Manager to join the Global New Building Solutions Offering team within Commercial & Operations.

Our purpose is to provide customer centric, competitive and fit-for-purpose offering to lead markets, improve profitability and grow service business.

In this role, you will own KONE's global visual offering portfolio, including user interface devices, in-car displays, digital content and customer-facing materials.

You will work closely with frontlines, areas, R&D and Supply Chain to shape the future roadmap, bring new solutions to market and deliver a differentiated customer experience globally. The role has a direct impact on customer experience, portfolio competitiveness and profitability.

This is a truly global role based in Kunshan or Shanghai, China, with stakeholders located across all KONE geographies.

Key responsibilities:

• Own KONE's global visual offering portfolio, including user interface devices, displays and customer-facing materials.
• Work with areas and frontlines to build an actionable roadmap for the future that meets customer expectations while still ensuring competitiveness.
• Work with R&D, Supply Chain and our Modernization Business Line colleagues to make that roadmap a reality.
• Drive successful launch and adoption of new offerings while ensuring a smooth phase-out of legacy offerings.
• Manage offering simplification and harmonization while ensuring global cost competitiveness. Set targets for cost, quality and lead times.
• Ensure efficient commercialization of new offering through global sample availability, clear deployment plans and effective frontline readiness.
• Lead competitive benchmarking and customer insight generation in your area of responsibility to ensure KONE maintains a differentiated and market-leading visual offering portfolio.
• Drive offering decisions that increase lifecycle value, service retention and customer engagement throughout the building lifecycle.

To succeed in this role, you should have:

• 5+ years of experience in offering management, product management, portfolio management, or a similar commercial role. Understanding of KONE offerings and go-to-market processes is an advantage.
• Strong business and commercial acumen, including profitability, cost competitiveness, value proposition development, and business case creation.
• Experience working in a global environment with people from different countries and cultures.
• Strong technical understanding and the ability to work effectively with R&D to develop competitive offerings.
• A customer-focused and results-driven mindset, with the energy and persistence to drive offerings from concept to market success.
• Excellent communication, collaboration, and influencing skills. Ability to simplify complexity, align stakeholders, and drive change across a matrix organization.
• Full professional proficiency in English. Chinese language skills are an advantage.
• University degree in Engineering, Business Administration, or a related field.
• Strong analytical skills and proficiency in Microsoft 365, data analysis, and presentations.
• Ability to work independently, influence and challenge senior stakeholders through fact-based recommendations.
• Willingness to travel internationally.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html