Client Services Coordinator

Position Summary

The Client Services Coordinator provides administrative and account management support to the Client Services team for retention initiatives in accordance with company guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Participates in client events, member outreach, and educational efforts; plans, organizes, and attends events in support of strengthening client relationships and driving member engagement and usage of benefits.
• Creates marketing and informational materials for distribution to members, clients, and employers.
• Provides account management support by conducting research needed for issue resolution.
• Provides administrative support to the Client Services team; creates documents, reports, and presentations; performs filing, editing, copying, or collating as needed,
• Provides administrative support to clients as needed; may schedule, organize, or attend meetings, review reports, or complete documents required for continuity.
• Coordinates projects related to operational improvements and efficiencies; communicates parameters, objectives, and timeline to all parties, ensures appropriate resources are created or acquired, reports on status to stakeholders.
• Maintains communications and effective working relationships; responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
• Performs other duties as assigned

Minimum Qualifications

• Associates degree in communications, marketing, or business-related field.
• Two years of experience in an administrative role in communications, marketing, or client management.
• Professional maturity and a commitment to customer service.
• Experience working in a client facing role.
• Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment.
• Experience working in a collaborative team environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment managing multiple projects and incoming requests.
• Strong organizational skills with an attention to detail.
• Proficiency in MS Office tools and applications.

Preferred Qualifications

• Experience working in a healthcare environment or third-party administrator.
• Knowledge of Taft Hartley organizations.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• May be required to work remotely.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!