HR Business Partner

Role Summary

We are looking for a proactive, business-minded Human Resources Business Partner (HRBP) to support our Manila Shared Services team. Reporting directly to the HR Director, you will act as a trusted consultant to site leaders and staff, designing and executing workforce strategies that boost team performance, strengthen workplace culture, and support scalable company growth.

In this role, you will shape a positive workplace environment by guiding managers through employee relations, performance coaching, talent strategy, team design, and leadership development. You will also lead site engagement programs while ensuring all practices stay fully aligned with internal values and Philippine labor regulations.

Core Responsibilities

Strategic Business Partnering

• Serve as a key advisor and strategic coach to business leaders on all people and organization strategy.

• Align workforce initiatives directly with operational goals and long-term business priorities.

• Guide team leaders on organizational design, headcount planning, succession strategies, and change management.

Employee & Labor Relations

• Manage site-wide employee relations, overseeing workplace investigations, dispute resolution, disciplinary processes, and policy implementation.

• Work closely with team leads to resolve workplace concerns early and maintain a fair, healthy work environment.

• Maintain strict compliance with Philippine employment laws, internal policies, and governance standards.

• Track employee relations trends to spot potential risks early and recommend systemic fixes.

Leadership Coaching & Capability Building

• Coach team managers to become better leaders, focusing on clear communication, constructive feedback, and team accountability.

• Help department heads create and execute meaningful team engagement plans.

• Support leadership development programs that sharpen core management skills across the location.

Performance Management

• Oversee the end-to-end performance review cycle, helping managers set clear goals, deliver ongoing feedback, and build development paths.

• Guide leaders through performance improvement plans while making sure top talent is recognized and retained.

• Monitor site performance trends to find new ways to boost overall workforce productivity.

Talent Development & Organizational Growth

• Team up with central Talent and L&D specialists to identify skill gaps and roll out effective training programs.

• Facilitate regular talent reviews, succession planning, and internal career growth pathways.

• Help leaders and teams navigate structural changes smoothly with minimal operational friction.

Culture & Engagement

• Drive initiatives that foster an inclusive, high-performing, and collaborative work culture.

• Turn engagement survey results into practical action plans that reduce turnover and improve employee satisfaction.

• Actively promote core values across every step of the employee journey.

Process Improvement & HR Analytics

• Spot ways to simplify daily HR workflows, eliminate unnecessary friction, and improve service quality.

• Use workforce metrics and HR analytics to deliver actionable insights for business decisions.

• Participate in broader corporate HR and process improvement initiatives.

Requirements:

• Background: 7+ years of progressive HR experience, with strong preference given to backgrounds in Shared Services, Global Business Services (GBS), BPO, or Multinational Corporations.

• Core Expertise: Deep hands-on experience in employee relations, labor compliance, performance management, and manager coaching.

• Legal Knowledge: Comprehensive, up-to-date knowledge of Philippine labor laws, statutory requirements, and local employment standards.

• Leadership Impact: Proven success in coaching, influencing, and building trust with leaders at different organizational levels.

• Analytical Mindset: Strong problem-solving skills with a track record of using workforce data to drive operational improvements.

• Execution: Comfortably balances big-picture strategic goals with day-to-day operational execution in a fast-paced setting.