- Salary
- $96k – $136k/yr
- Location
- Colton, CA, CA, US
- Type
- Full-time
- Department
- Administration
- Seniority
- Senior
- Visa
- Not sponsored
- Source
- GovernmentJobs
Description
The incumbent will lead the implementation and support of ServiceNow applications including IT Service Management (ITSM), Field Service Management (FSM), Service Catalog, Hardware Asset Management, CMDB, and future platform capabilities such as Strategic Portfolio Management (SPM). The position works closely with Information Services leadership, clinical and operational departments, vendors, and implementation partners to ensure the platform aligns with organizational goals and industry best practices.
- Serve as the senior administrator and technical lead for the ServiceNow platform.
- Administer, configure, maintain, and enhance ServiceNow applications and platform capabilities.
- Lead the design, configuration, and implementation of new ServiceNow modules and enterprise workflows.
- Gather business requirements and translate them into scalable ServiceNow solutions.
- Configure forms, workflows, Flow Designer, Service Catalog items, business rules, client scripts, UI policies, notifications, and integrations.
- Participate in platform architecture discussions and recommend solutions aligned with ServiceNow best practices.
- Coordinate platform upgrades, patching, release management, and application lifecycle activities.
- Ensure platform stability, security, governance, and adherence to development standards.
- Develop and maintain documentation, technical specifications, configuration standards, and operational procedures.
- Configure and maintain integrations with enterprise systems including Microsoft Entra/Active Directory, Epic, ERP, and other third-party applications.
- Support and optimize ITSM, FSM, CMDB, Hardware Asset Management, Knowledge Management, Service Catalog, and other ServiceNow applications.
- Develop dashboards, reports, and Performance Analytics to support operational decision making.
- Troubleshoot complex application issues and provide advanced technical support.
- Perform testing, validation, and quality assurance for new functionality and platform enhancements.
- Mentor junior administrators and analysts while promoting ServiceNow best practices.
- Coordinate with ServiceNow implementation partners and vendors on projects and platform improvements.
- Participate in strategic planning for future ServiceNow capabilities including Enterprise Service Management and Strategic Portfolio Management.
- Participate in after-hours support, upgrades, and on-call responsibilities as required.
*Official job title: Business Systems Analyst III; for more information view the job description for Business Systems Analyst III.
Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam prior to employment.
Availability: Must be available to work On-Call in a 24/7 environment. Incumbents may occasionally work evenings, weekends, and holiday hours.
Physical Requirements: Position requires multiple repetitive motions and the ability to lift at least fifty (50) pounds overhead.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.Candidates MUST meet BOTH the required experience and education in order to qualify.
| REQUIRED EXPERIENCE: Three (3) years of progressively responsible experience within the past five (5) years administering, configuring, implementing, or supporting the ServiceNow platform in an enterprise environment. Experience should include 2 or more of the follow:
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| REQUIRED EDUCATION: Thirty (30) semester or forty-five (45) quarter of completed units from an accredited college or university in computer information systems, information technology, computer science, business administration, healthcare informatics, or closely related field. EDUCATION SUBSTITUTION: One (1) year of additional qualifying experience may substitute for the required education |
Note on Education: Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.
The ideal candidate will possess:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules
- Experience administering ITSM and Field Service Management
- Experience with Hardware Asset Management and CMDB
- Experience with Flow Designer and IntegrationHub
- Experience with REST and SOAP APIs
- JavaScript and Glide scripting experience
- Experience integrating ServiceNow with Microsoft Entra ID, Active Directory, Epic, or similar enterprise applications
- Experience supporting healthcare organizations or hospital systems
- Experience working with implementation partners and consulting firms
- Strong analytical and business process improvement skills
- Excellent communication and project leadership skills
Highly preferred:
- Certified Application Developer (CAD)
- Certified Technical Architect (CTA) (or working toward certification)
- Strategic Portfolio Management experience
- Performance Analytics experience
- ITIL Foundation certification
Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, SEPTEMBER 4, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.
For more important details, review the Applicant Information and County Employment Process.
